Celebrating fun days with a CX twist!

As CX leaders, we often find inspiration in the most unexpected places, and this week is filled with fun, quirky celebrations that we can draw a little CX magic from. November 18 brings a trio of special days: Minnie Mouse’s Birthday, National Vichyssoise Day, and Underwater Hockey World Day! Yes, you read that right. Let’s dive into how these lighthearted celebrations connect to what we do in CX.

Minnie Mouse’s Birthday!
Minnie Mouse has been an icon of joy for nearly a century, and her influence reminds us of the power of delight in customer experience. Back in 2019, I had the privilege of attending Disney’s “Service Excellence” course, and I can tell you, Disney knows how to blend serious learning with a touch of fun. As CX leaders, it’s a lesson worth noting: the most effective CX strategies often mix purpose with playfulness, creating memorable moments for our customers – and our teams.

National Vichyssoise Day
Now, on to the curious case of Vichyssoise, the classic potato and leek soup, pronounced “vish-e-swaz.” It’s traditionally served cold, but it leaves a warm impression – a bit like a CX surprise done right! In CX, a small, unexpected touch can create a memorable impact. Imagine giving your customers an experience that leaves them smiling long after – it’s that little twist that makes a difference. So, while you might not be serving cold soup, think about how you can add a dash of the unexpected to delight your customers.

Underwater Hockey World Day
Yes, it’s a real day! And if you’ve ever felt like CX leadership is a bit like underwater hockey – fast-paced, intense, and occasionally breathless – you’re not alone. In this sport, as in CX, teamwork, strategy, and keeping an eye on the goal are essential. And sometimes, you’re navigating rough waters. But together, as a team, we make waves that count.

This week is a great reminder to embrace the joy and surprise that CX leadership can bring. So, whether you’re bringing a bit of Disney-inspired delight to your work, serving up something unexpectedly memorable, or navigating the fast currents of CX, let’s have a little fun along the way.

Here’s to a week of CX magic, a touch of whimsy, and a big splash of creativity!

Until next time, keep spicing up your Customer Experience leadership.

 

*****

Nienke Bloem is often called the Customer Experience speaker in the blue dress. 

She’s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.

Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations. 

With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results. Subscribe to her weekly CX Greetz to stay tuned.