From corporate to entrepreneur
After her study International Marketing, Nienke fulfilled various sales and management positions within the financial and telecom sector. In 2009 she obtained her MBA and in 3 following years she was responsible for Customer Experience at KPN. She has made excellent results in making the company more customer-oriented. Since January 2015, she is an independent entrepreneur in Customer Experience. She does this in the role of consultant, (keynote) speaker, co-founder of The Customer Experience Game and trainer for the CCXP accreditation. She is a Certified Customer Experience Professional (CCXP) herself. She is one of the eight people in the world who is Authorized Resource and Training partner of the CXPA who can train CX professionals for their CCXP.
How to make customer experience work?
Be aware of business blindness by really looking outside-in, organise and get to work.
- How do you listen to customers?
- How do you provide a distinctive experience to a customer that suits you as a business and thus using all channels, from website to call center?
- How do you apply customerjourney mapping?
- How do you achieve a customer-oriented culture?
These are questions where Nienke has the answer to.
They call her the Customer Experience Guru
It is Nienke’s mission to make the world more beautiful for employees and customers. Because how do you really focus on the client in small or even large organizations? She has the answer to that question as she’s an expert in Customer Experience Management. She is analytically sharp, cheerful, critical and inspirationally helpful. In addition, she has a pragmatic attitude, because just talking about customer focus won’t be enough. Her motto is therefore: “Making Customer Experience work!”.
Do you also want to get started with Customer Experience? Book Nienke now.