Strategy 48 is ‘Pass your knowledge on’. And the reason for this is simple: your experience is valuable to others. And the more experience you have, the more knowledge, wisdom and stories you have to share. Don’t think that no one is waiting for your story. Silence that saboteur in you. Straight away. Are you […]
Welcome to CX Leadership Talks, where we explore the world of Customer Experience leadership with top industry experts. In today’s episode, Nienke Bloem sits down with Greg Melia, CEO of The Customer eXperience Professionals Association (CXPA), and a seasoned advocate for Customer Experience excellence. They discuss the evolving landscape of customer experience and the role […]
You don’t know what you don’t know. That is what Strategy 47 is all about. Even when you think you know everything about a certain topic, reality proves you wrong. And once you know, you can’t unknow… Do you think you know all there is to know about a certain topic? Think again and watch […]
Welcome to another episode of CX Leadership Talks! In this episode, Nienke Bloem engages in a fascinating conversation with Robbert Dijkstra, the founder and CEO of Deepdesk. Robbert brings his wealth of experience in AI technology and innovation to the forefront as he discusses the deployment of AI in companies and its impact on improving […]
Strategy number 46 is a strategy that I actually apply or at least try to apply every day: always mix business with pleasure. As an international speaker I travel a lot. And I know that many colleagues try to fit in as many assignments in their schedule as possible, to optimize their business profit. Well, […]
In the tapestry of my career, there lies a thread of synchronicity—mysterious, yet undeniably powerful. Imagine this scene from just fourteen days ago: my office for the day on the 17th floor in North Sydney with a view of the harbor and the Parramatta River. The journey to this incredible moment began over six months […]
Welcome to CX Leadership Talks, where we delve into the world of customer experience leadership and innovation. In this episode, Nienke Bloem is joined by the dynamic entrepreneur and CEO of Experience Investigators, Jeannie Walters. Together, they explore the multifaceted world of customer experience and the why, how and what of successful CX leaders. In […]
Strategy 45: Be aware of boar. What do wild boar have to do with CX Management and Leadership? Honestly? If there is a connection – no guarantees – you’ll find it out in this video. And if there’s not, well, you have watched a fun story anyway, about eh… boar! I read aloud a chapter […]
Welcome to the CX Leadership Talks, the podcast that delves deep into the world of customer experience leadership. In this episode, Nienke Bloem shares her personal experience and insights into crafting a compelling CX story. What is a CX story? With an attractive CX story you show the why, how and what of the CX transformation […]
Most change programs are boring. Yes, let this sink in and take a moment to reflect. Strategy 44 – Create fun and excitement – is an important strategy. Cause we all want change, but do not want to be changed. We want to be invited, fired up or even better: seduced. To do so, you […]