Artikelen door Nienke Bloem

Do you dare to dream? My 10-year journey in entrepreneurship

This year marks a major milestone for me: ten years of entrepreneurship. As I reflect on this incredible journey, I’m filled with gratitude for everyone who has been part of it. But more than that, I want to share my story with you – not just to celebrate, but to inspire you to ask yourself […]

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Budgeting for impact: A CX leadership approach (+ podcast)

Hello, CX Leadership aficionados! Welcome to a conversation that is as vital as it is often underestimated: budgeting. As CX leaders, it’s crucial to understand that no budget means no results. In the latest episode of CX Leaderships Talks, we’ll explore how effective budget management can help you achieve exceptional outcomes within your organization, your […]

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Personalized Customer Experience: The power of handwritten notes in a digital world (+ podcast)

In an age where digital communications dominate, the charm and impact of handwritten notes in business are more relevant than ever. Our latest episode of CX Leadership Talks explores how integrating this personal touch into customer journeys can foster meaningful relationships and distinguish a brand. Here, we’ll outline five strategic points in the customer journey […]

Celebrating fun days with a CX twist!

As CX leaders, we often find inspiration in the most unexpected places, and this week is filled with fun, quirky celebrations that we can draw a little CX magic from. November 18 brings a trio of special days: Minnie Mouse’s Birthday, National Vichyssoise Day, and Underwater Hockey World Day! Yes, you read that right. Let’s […]

Why personal elements are key to your CX Story, your CX change narrative

In today’s fast-paced, data-driven world, we often find ourselves relying on hard facts, figures, and metrics to tell our stories as leaders. After all, numbers don’t lie, right? But here’s the thing: while numbers might tell us what’s happening, they rarely make us feel anything. And without that emotional connection, the impact of our message […]

The CX Story Blueprint: How to create and apply it as a CX Leader

First of all, a big thank you for all the wonderful reactions to last week’s blog on being the CRO – Chief Reminder Officer! Your feedback keeps me energized and motivates me to keep delivering valuable content for your CX journey. Today, I want to take you behind the scenes of a transformative weekend I […]