This summer I traveled in China with my 16-year old daughter and 23 other great travel companions. From Beijing to PingYao, Xian, Chengdu, LiYang, Dali, Kunming, Pingan, Yangzhou and leaving the country from Hong Kong. What a beautiful things we have experienced! Business is booming in China, many products we use come from China, but how [...]
There are those moments when you can't believe what an employee does and says. That you're totally stunned in a store and feel put in your shirt as a customer. That you prefer to say something very angry out of sheer powerlessness. Do you know that feeling? It was a while ago for me...
In june I visited the Gartner Customer Strategies & Technologies Summit 2015. Besides listening and engaging in sessions and workshops, I hosted a panel discussion titled "For the love of your customers, make employee engagement work! With this blog I share the insights from this engaging discussion. With me on stage, were two leaders with [...]