Artikelen door Nienke Bloem

Crafting impactful CX Stories: Four types of personal narratives

Let’s dive into the ever-evolving world of customer experience (CX) together, because you and I both know that being a CX leader is more than just understanding customers. It’s about crafting authentic, engaging stories that resonate not just with your customers, but with your teams as well. I spoke about this in my latest episode […]

CX Lessons from Bali: People, place, and profit

As customer experience professionals, we know that delivering exceptional service is a continuous journey – one that involves constant learning, adapting and evolving. This month, I’ve been lucky enough to take that journey to a whole new destination: the beautiful island of Bali. What I’ve experienced here has sparked new ideas for CX leadership that […]

Leveraging Global CX Day to create a ripple effect in your organization

Global CX Day is fast approaching, and I absolutely can’t wait. For those who don’t know, the Customer Experience Professional Association (CXPA) kicked off this celebration in 2013, and we mark it on the first Tuesday of October each year. It’s our time to celebrate the incredible profession Customer Experience (CX) Management, recognize the professionals […]

How a simple gesture builds lasting client relationships

My summer isn’t complete without having a Business Mastermind session with my business friend and Swedish speaker on AI and Upgrading Leadership, Mia Liljeberg. We usually stay close to Stockholm, I prefer somewhere near the water and work for three days on our strategic plans, content creation and of course, mixing business with pleasure. We […]

Everything you always wanted to know about the International Customer Experience Awards – the basics of my interview with Vuk Vukanovic

So, CX leaders, if you’ve been yearning for recognition and the opportunity to showcase your customer experience initiatives, look no further than the International Customer Experience Awards. In a recent episode of CX Leadership Talks, I interviewed Vuk Vukanovic and we delved into a comprehensive conversation about the awards, providing valuable insights and practical details […]