This episode of the CX Leadership Talks podcast Design methods and CX leadership are the topics. Krisztina Kanizsai is my guest and a multifaceted professional with expertise in service and customer design, as well as UX research. Her mission is to create meaningful experiences that have a positive impact on business results. The conversation in this episode […]
Slowing down gives you time to reflect. And this is necessary if you want to think about the larger themes in life, both on a personal and on a business level. Speeding up is a good thing if you want to achieve your goals, but speeding only will bring you less. You want to know […]
Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won’t understand. Do we give the same meaning to a word? In this video I’ll tell you why it’s important to speak the same language. Find it […]
Welcome to the latest episode of CX Leadership Talks with me, Nienke Bloem. I apologize for the hiatus between episodes, as I took a much-needed break. But I’m back now, and today’s episode is a must-listen for CX leaders. We’re going to dive into the world of leadership retreats and why they are such valuable […]
Strategy 24 is ‘Leave your mark’. Leaving a mark makes it easy for others to connect with you. This works extremely well as a pilgrim, but in your work too. Here’s why: watch this video to learn more! I read aloud a chapter every week. Enjoy listening to my book. I do hope that I’ll […]
Learn from your peers is the 23rd strategy. More than books and trainings, you’re learning most by doing. Especially when you integrate a fresh perspective from your peers. To learn from those who have experienced something similar helps a lot. Do you want to learn how to become a better leader or person? Watch this […]
To do the talk you have to do the walk as well. Before you know it, you’ll become a pilgrim ????. Many leaders talk a lot about customers. But what is their action? Most of them are almost never in contact with customers. In this video you’ll learn how to walk the talk. And that […]
Share your story is strategy 21. You might doubt sometimes: shall I share my story of what I’m doing right now, or not? Don’t overthink. And remember, your crowd loves to hear from you, because you have a story to share. I share an example of sharing my story in this video. Check it out! […]
Take a break, already the 20th strategy (only 30 to go, stay tuned! ????). Most of us in business are focused on efficiency. But I’d like to draw your attention to the negative effects of efficiency. And why it’s important to take a break now and then. Especially if your calendar is efficiently planned, this […]
Don’t be more catholic than the Pope. Is that a strategy? Yes, it is! Many customer experience leaders want to do the right thing and things right. They always involve everybody in the right way, and want to be 100% accurate in their business cases (if possible?!). A noble job, but not at any price. […]