You are a CX leader in government. You know the theory of Customer Experience Management and you may have attended the CX Masterclass. But how do you go from knowledge and understanding to implementation? I'll teach you that in the CX Leadership Community Government.
Focus on Customer Experience Management
Because of everyday humdrum, it's sometimes hard to focus on what you really should be doing: focusing on Customer Experience Management. Without a focus on Customer Experience Management, an organization will never excel. Everyone wants something from you and before you know it, you're mainly concerned with unimportant matters and moving further and further away from your own goals.
Regardless of the circumstances, how do you achieve the best results as a CX leader within your organization? By taking care of your CX transformation yourself.
To be a CX leader within government, such as a ministry or a municipality, dealing with customer experience is challenging. The following questions and dilemmas will probably be familiar to you:
- How do you bring about real change?
- How do your colleagues do it and what can you learn from them?
- How do you involve management in your plans? And citizens?
- How do you focus on transformation, but also on achieving goals?
- How do you showcase your successes and grow as a CX leader?
- How can you improve and make real customer impact?
- How do you put Customer Experience Management into practice?
- Which CX choices are best to make right now?
- How do you go from thinking to doing and being the best CX leader you can be?
So many questions, so many uncertainties. Uncertainties that, in any case, will not help you become a more solid CX leader and certainly not in optimizing CX Management.
That's why for CX leaders within government, there is now the special "CX Leadership Community Government. An intensive six-month online program in which Nienke Bloem MBA CCXP RTP teaches you - and an exclusive group of peers also working within government - how to even better grasp and build your CX leadership. And how to best deploy the field of Customer Experience Management in your organization. In doing so, we move from theory to practice.
Go for your next level in your CX leadership and professional expertise, and let the best help you!
Good to know
For this track, we did a tryout in 2022, with great insights as a result. It is important to note that the Ministry of Interior invested in building the program, to further solidify CX within government.
What will the CX Leadership Community Government give you?
The program consists of two themes
1. Customer Experience Leadership
You as leader
Solid leader
You will discover the skills you need to develop to become a really strong CX leader and get to work right away.
Claim your position
How do things work in your organization? Who do you need? You will learn how to claim your position as a CX leader.
More fun
If you know exactly what you need to work on and you see that you can take those steps, you will (re)experience more fun in your role as CX Leader!
Proud of yourself
Do you see all the steps you're taking? Do you see what your contribution brings to the organization? Count your successes and be proud of them.
2. Customer Experience Management
CX for your organization
Goal-oriented
CX is successful when you have CX goals, connected to those of your organization. This is how you can make your successes measurable!
Result-oriented
You will work out a number of CX scenarios and get to work with them. No more distractions: apply the CX theory in practice.
Share your result
How do you ensure that the rest of the organization also sees the importance of CX? I'll show you how to make your CX results transparent and how you can share them.
Frame your story
A solid CX strategy and story magnifies enthusiasm! We will improve it so that it will really resonate with your peers and colleagues, involving them as you go along.
Why Nienke?
"They call me the CX guru. Next to being a global speaker, I’m also a thought leader and CX teacher. I am one of the ten CXPA Resource and Training Partners worldwide who is allowed to train others. I also work as a freelance lecturer at Nyenrode University."
Why Nienke?
"They call me the CX guru. Next to being a global speaker, I’m also a thought leader and CX teacher. I am one of the ten CXPA Resource and Training Partners worldwide who is allowed to train others. I also work as a freelance lecturer at Nyenrode University."
This is not meant for:
For CX Consultants and CX Professionals who don't work within government. But also not for people who prefer to stay in their comfort zone and for CX leaders who are fine with it that way. Having doubts? Just sign up for an intake interview and find out!
Who's this for?
This CX Leadership Community Government is for CX leaders within government: people with a clear CX role in an organization (one CX professional per organization).
About Nienke Bloem
"My CX Masterclasses and workshops help CX managers and CX teams on their way to being customer-focused. As a co-founder of the CX Game, I also enjoy CX blended learning. My heart skips a beat if I can make others excel in their CX role."
About Nienke Bloem
"My CX Masterclasses and workshops help CX managers and CX teams on their way to being customer-focused. As a co-founder of the CX Game, I also enjoy CX blended learning. My heart skips a beat if I can make others excel in their CX role."
What does the CX Leadership Community Government look like?
Exclusive group of participants
We meet as a group during three live days and four 2.5-hour online sessions.
Learn from your colleagues in government
We keep each other accountable and challenge each other to take steps. We will let you know what you need to work on to get your CX leadership. You will receive preparation assignments and continuous doses of inspiration and energy! You can be sure that you will learn a lot from me, as well as your CX colleagues!
From thinking to acting
You have plenty of ideas and theoretical knowledge. Now what are you actually going to do? Which CX framework pillars will you use? Which methodologies are you ready to apply? I challenge you to start experimenting and get out of your comfort zone. I know you've got more in you than you're showing!
Your investment
Your investment for this special government edition of the CX Leadership Community is a healthy amount of enthusiasm. You have the drive to become the best at your craft.
Want to know if the CX Leadership Community Government program is for you? Then book an exploratory intake interview! To do so, please email [email protected].
Questions about the CX Leadership Community Government?Get in touch with us!
Nienke will be happy to help you
With more than 25 years of experience in the corporate world, I am the go-to person to help you further in Customer Experience!
Nienke will be happy to help you
You learn from me and your CX peers and we keep each other accountable: so you really get to work, no excuses. After the CX Leadership Community Government, you will be a strong leader, feel proud of what you have achieved and know that you have made (and will continue to make) a difference as a CX leader.
But am I fit to be a team member of this CX Leadership Community Government?
You are a perfect participant if you have several years of experience as a CX professional and are employed in that role within the government. Or you have slightly fewer years of experience, but have attended my CX Masterclass. Even then, I'd love to challenge you to join!
How many CX professionals can participate?
We want a group of people big enough to share knowledge and small enough to keep it personal. The maximum number of participants is therefore 8, so that we can occasionally work in subgroups of 4.
CX within government?
For this track, we did a tryout in 2022, with great insights as a result. It is important to note that the Ministry of Interior invested in building the program, to further solidify CX within government.
Do you always wear a blue dress during this program?
Well, that's an important question. Good of you to ask. I'll keep that a secret for a while. Sign up and you'll find out.
What's in it for me to participate?
You will set your goals, work on result orientation, sharpen your CX strategy and story and learn how to apply all your theoretical CX knowledge in practice. You learn from me and your CX peers and we keep each other accountable: you will actually get to work, no excuses. After these CX Leadership Masterminds sessions you will be a stronger leader, feel proud and know that you have made (and will continue to make) a difference as a CX leader. You will experience a lot more fun in your profession!
Let's get acquainted!
In an online intake interview, we'll discuss, without obligation, your challenges as a CX leader and how the CX Leadership Masterminds can help you meet them. You can request an intake interview for the 2024 edition at [email protected].