CX Greetz
Would you like to stay informed about my blogs
and other news in CX?
An 8-month intensive, strategic CX Leadership program for today's CX leader.
Focus on Customer Experience Management
Your organization is asking a lot of you. Above all, it requires firmer and more strategic CX leadership. To really deliver AND show results. But how do you do that?
- How do you show your successes?
- How do you grow into a true CX authority?
- How do you lead customer-centric transformation?
- How do you make others understand and feel that customer focus is important now?
- How do you influence from a strategic perspective?
- What methods do you use to bring leaders and colleagues along?
- Which CX choices are best to make right now?
- How do you go from CX thinking to doing and get results?
In the delusion of the day, it is sometimes hard to focus on what you should actually be doing: focusing on Customer Experience Management from your role as a CX expert. But everyone wants something from you, and before you know it, you are mainly occupied with peripheral issues. In this way, you get further and further away from your own goals and lose position.
As a CX leader - regardless of whether you work in a commercial or non-commercial organization - how do you achieve the best results? By working on your CX transformation.
Focus on Customer Experience Management AND CX leadership
There is so much to improve in terms of customer experience. When it comes to the six axes of the CX Framework, where do you start? Where do you focus in the here and now and where in the future? This requires strategic CX leadership, vision and commitment from colleagues in the organization. That's exactly what the CX Leadership Masterminds is for. To Spice Up Your CX Leadership! An intensive 8-month leadership program specifically for today's CX manager and professional.
CX Leadership Masterminds
Nienke Bloem teaches you and an exclusive group of peers how to better grasp and build your CX leadership position. To sit at the strategic table with your strength, articulate a clear vision and set a course with a three-year transformation plan. To actually achieve CX results from your authority and with influence. Sounds great right?
We move from theory to practice. Take the next step in your CX leadership and expertise. And let the best help you do it!
Making Customer Experience Work
I have the 'stars and the scars' when it comes to Customer Experience, with excellent results in various organizations, in both strategic and tactical roles. Hence my motto: Making Customer Experience Work. I will help you to improve your business results by using Customer Experience Management. In short: "I breathe CX just like you!
The 3 building blocks of the program:
1. Seven CX leadership sessions - group
During seven intensive sessions (five online, one live day and a half live day Grand Finale) you will delve into the essential elements of strategic CX leadership. For each session, you will receive a homework assignment.
CX Story including strategy:
You create and present a powerful CX story. With it, you'll clarify the why and how of customer-centric transformation and spur people in your organization to action: the CX Ripple Effect.
Influence and Impact:
You will learn how to apply various influencing styles for support at all levels of the organization. With a strategic focus on senior leadership. In doing so, we use Harvard Business School models.
Stakeholder engagement:
You develop strategic stakeholder maps in which you identify key stakeholders. You develop smart strategies for real engagement and achieving your goals.
Transformation map:
You'll build a CX Transformation map for the next three years. In which you prioritize CX initiatives, align results and set clear routes to success. This ensures focus and measurable results.
2. Accountability partners - in pairs
Throughout the program you will be paired with an accountability partner. For continuity in terms of action and reflection. By sharing insights and challenges, these partnerships foster deeper learning and encourage practical application of the leadership skills developed during the sessions.
3. Exclusive CX Leadership Mentoring - 1-on-1
You will receive three personalized 1:1 CX Leadership Mentoring sessions, tailored to your own specific goals and challenges. These sessions give you the opportunity to go deeper into personal leadership development and CX strategies, so you really get more results.
And yes, you will get out of your comfort zone.
What does the CX Leadership Masterminds bring you?
The program consists of two themes
1. Customer Experience Leadership
You as leader
Firmer leadership position
What skills do you need to build on to become a really solid CX leader? You grow more confidently toward CX authority.
Strategic influencing
How do things really work in your organization? Who do you need in terms of leaders? You learn to influence more strategically and get people into action.
More fun and time
When you know what you need to work on and you see that you're making strides, you experience real joy (again) in your role as a CX leader. And by focusing, you do more in less time!
Acknowledge your impact
Are you aware of the strategic steps you are taking? Do you see how your contribution is moving the organization forward? Evaluate your successes and recognize the value you are creating. Be proud!
2. Customer Experience Management
CX for your organization
CX Result
When is CX successful? You know when you have CX goals related to those of your organization. With both indirect and direct customer impact. You make your CX measurable!
CX Strategy and Story
You create your CX change narrative with the CX Story Blueprint. This gives direction and clarity, enthuses and gets people to take action. So you no longer need consultants for this!
Engagement
How do you make sure everyone sees the importance of CX? Nienke shows you how to make CX visible and engage people, from strategy to operations. That way everyone sees the importance of CX and starts DOING.
Transformation Map
You will develop a CX roadmap for the next three years. In it, you incorporate layering and bring focus. With this, you provide clarity and direction and are all set for 2028.
Why Nienke?
"They call me the CX guru. Next to being a global speaker, I’m also a thought leader and CX teacher. I am one of the ten CXPA Resource and Training Partners worldwide who is allowed to train others. I also work as a freelance lecturer at Nyenrode University."
Why Nienke?
"They call me the CX guru. Next to being a global speaker, I’m also a thought leader and CX teacher. I am one of the ten CXPA Resource and Training Partners worldwide who is allowed to train others. I also work as a freelance lecturer at Nyenrode University."
This is not meant for:
CX Consultants. But also not for people who prefer to stay in their comfort zone and for CX-leaders who like it that way. Having doubts? Just sign up for an intake and find out!
Who's this for?
This CX Leadership Masterminds is for CX leaders: people with a clear CX role in an organisation (one CX professional per organisation).
About Nienke Bloem
"My CX Masterclasses and workshops help CX managers and CX teams on their way to being customer-focused. As a co-founder of the CX Game, I also enjoy CX blended learning. My heart skips a beat if I can make others excel in their CX role."
About Nienke Bloem
"My CX Masterclasses and workshops help CX managers and CX teams on their way to being customer-focused. As a co-founder of the CX Game, I also enjoy CX blended learning. My heart skips a beat if I can make others excel in their CX role."
What does the CX Leadership Masterminds look like?
Exclusive group of participants
We meet as a group during five online and two live sessions. In addition, as an extra, you will receive two sessions of 1-on-1 CX Mentoring from me personally.
Learn from your CX peers
We keep each other accountable and challenge each other to take steps. We make it clear what you need to work on to grab your CX leadership. You will receive preparation assignments and continuous doses of inspiration and energy. You can be sure that you will learn a lot not only from Nienke, but also from your CX peers!
From thinking to acting
You have ideas and theoretical knowledge enough. But what will you actually do and how will you take a more strategic position?
What methodologies do you apply?
How do you deliver results? Nienke challenges you to experiment and get out of your comfort zone. Spice up your leadership!
You have more in you than you are showing so far. Want to bet?
Your investment
Your investment for this CX Leadership Masterminds is, first of all, a healthy amount of enthusiasm. You have the drive to become the best in your field. In euros, your investment is €4,800. For participants via Springest, the rate of €5,560 applies. The amounts mentioned are excluding 21% VAT.
Want to know more about the next edition of the CX Leadership Masterminds? Then make an appointment. Just email and Nienke will contact you.
The training dates in 2025 are:
Session 1 - May 13 - online from 2 p.m. to 4:30 p.m.
Session 2 - June 3 - online from 2 p.m. to 4:30 p.m.
Session 3 - July 1 - LIVE from 9 a.m. to 5 p.m.
Session 4 - Sept. 2 - online from 2 p.m. to 4:30 p.m.
Session 5 - Oct. 7 - online from 2 p.m. to 4:30 p.m.
Session 6 - Nov. 11 - online from 2 p.m. to 4:30 p.m.
Session 7 - December 9 - LIVE Grand Finale from noon to 5 p.m.
Extra! For early birds, there will be a Warm Up session from 3:30 to 4:30 p.m. on April 8.
Questions about the CX Leadership Masterminds?Please contact us
Nienke will be happy to help you
With more than 25 years of experience in the corporate world, I am the go-to person to help you further in Customer Experience!
Nienke will be happy to help you
You learn from me and your CX peers and we keep each other accountable: you will actually get to work, no excuses. After these CX Leadership Masterminds sessions you will be a stronger leader, feel proud and know that you have made (and will continue to make) a difference as a CX leader.
Masterminds, what is it?
Good question. A Mastermind is a think tank in which colleagues put their heads together to come out wiser together. The strength of such a group is that you help each other out: where one person poses a question, another knows the answer. Masterminds in this context stands for CX professionals with enough knowledge and experience to teach their peers. But above all, who want to become even better at their work. They want to put theory into practice and show true CX leadership. This can also be a bit scary, which is why I will help you with this, just like your fellow Masterminds.
Isn't €4,800 a lot for an online program?
You will participate in five intensive online sessions of more than 2 hours, two live sessions (one of a day and one of an afternoon), you will receive concrete assignments, feel accountability, you will then work with it in practice, you will be coached 1-on-1 by me in two online sessions of three quarters of an hour AND you will learn from your CX peers. Apart from what you learn, you actually apply all your theoretical knowledge in practice. With a number of fellow Maserminds who will watch you for six months and have valuable tips for you. Indeed, actually this amount is too low ;-).
Am I suitable as a team member of these CX Leadership Masterminds?
You are a perfect fellow Mastermind if you have a number of years of experience as a CX professional and are employed in that role in a company or organization. Or you have fewer years of experience but you did follow my CX Masterclass. In that case too, I would like to challenge you to join!
How many CX professionals can participate?
We want a group of people big enough to share knowledge and small enough to keep it personal. The maximum number of participants is therefore 8, so that we can occasionally work in subgroups of 4.
When am I a CX Leader?
If you have an independent role as a CX professional and are employed in that role by a company or organization. Or you have fewer years of experience but you did follow my CX Masterclass.
Do you always wear a blue dress during this program?
Well, that's an important question. Good of you to ask. I'll keep that a secret for a while. Sign up and you'll find out.
What's in it for me to participate?
You will set your goals, work on result orientation, sharpen your CX strategy and story and learn how to apply all your theoretical CX knowledge in practice. You learn from me and your CX peers and we keep each other accountable: you will actually get to work, no excuses. After these CX Leadership Masterminds sessions you will be a stronger leader, feel proud and know that you have made (and will continue to make) a difference as a CX leader. You will experience a lot more fun in your profession!
Let's get acquainted!
In an online introductory meeting, we will discuss your challenges as a CX Leader and how the CX Leadership Masterminds can help you.
Customers about Nienke Bloem
"The CX Leadership Masterminds are highly recommended for CX leaders. The program has really helped me in my leadership role, with practical tools and insights to put CX on the map internally and get things done. What sets this Mastermind apart from other CX courses is that it's not just about CX content, but more importantly how to get things done. As Nienke herself says, it's about playing the game and becoming a good leader.
What I particularly appreciate is the focus on leadership skills such as authority building, accountability and stakeholder management. These are generic leadership components brought into a CX jacket, making them immediately applicable to my work. The frameworks and models are not only logical and effective, but they also make it easy to get others on board.
I would highly recommend this program to other CX leaders. Every time you learn something new, and that's what makes it so valuable."
"The biggest value of the CX Leadership Masterminds for me was the network of experienced CX professionals from different industries. It gave me valuable insights and the opportunity to benchmark with others working on similar challenges. What makes this program strong is the combination of strategic models, practical application and accountability. The live sessions were particularly valuable for mutual connection and depth. The level of the group was high and that created conversations that were really about something. A program that makes an impact and challenges you to grow strategically as a CX leader!"
"The CX Leadership Masterminds were a gamechanger for me. I not only gained strategic insights and useful tools, but also strengthened my self-confidence as a CX leader. As a result, I can now make more impact more easily.
The combination of relevant content, practical applicability and a valuable network made this program unique. It helped me grow not only as a professional, but also as a person. This is not a standard training but a learning experience that pushes you forward. A must for any CX professional who really wants to make a difference."
"The past few months have been very interesting and, above all, educational for CX Leadership Masterminds, led by Nienke. The careful selection of a small number of participants with the same level of expertise ensures good discussions, new insights and challenges... and for me personally, growth. Do you have a case in the field of CX Leadership that you struggle with and could use some help with? Then this Masterminds is definitely a must."
"I highly recommend the CX Leadership Masterminds because you get to work with people from very different industries on Customer Experience Management. And you learn not to be a CX Manager, but a CX Leader. You get to focus on your role, you get insights because you share challenges. You also get challenges from Nienke, but also from your fellow participants. You also see how they deal with their CX challenges. That also provides a lot of inspiration. For example, Nienke taught me which questions I can ask my stakeholders to ensure that they think, act and decide from a customer perspective in their daily practice. In this way I was really able to set them in motion.
Nienke puts the wheel in your hands to be a true CX leader. Together with your CX peers, you set the route. I'm confident on the road partly because of the CX Leadership Masterminds.
So I encourage you to join and I wish you lots of fun and success!
"The CX Leadership Masterminds not only gave me content knowledge and new energy, but above all helped me take on my role as CX leader with confidence. Where I used to doubt whether I should initiate certain things, I now know: yes, I should! I have stepped much more into my advisory role and have learned how important it is to take the lead.
What makes these masterminds so powerful is that it's not just about theory, but about application and doing. Everything we discussed fell into place in my CX strategy, and now there is a concrete plan, including team, budget and a clear direction. This program has not only made me stronger as a professional, but also as a leader. I can recommend it to anyone who really wants to make an impact in CX!"
"The CX Leadership Masterminds truly enable your (and your organizational) CX transformation. By working with like-minded peers from different industries and with an energetic, highly knowledgeable Nienke, you grow as a CX leader, address your CX leadership, expand it and increase Customer Experience Management in your organization. Learned a lot and was able to apply it immediately. Would highly recommend the CX Leadership Masterminds program."
"The CX Masterclass was super interesting and gave me and my team a lot of insights into the CX framework, the world of CX and the opportunities and possibilities CX offers for RVO. The CX Leadership Masterminds made things really clear to me, giving me both the depth and grip I need to take the next step in CX. The interaction with CX colleagues is also very pleasant. I would definitely recommend this training, but only if you work with it in practice in a very concrete way. I learn so much!"