The Customer Experience Master Class will help you broaden and deepen your knowledge of CX. To become a more solid Customer Experience team, it is important to be challenged. Nienke likes to do this: she challenges you to see different scenarios, make connections, think a few steps ahead and think more and more from the perspective of both the customer and the organization.
Does this apply to you?
- You and your colleagues want to know more about Customer Experience
- It is your wish that the entire CX team has the same basic level of knowledge
- You want to broaden and deepen your knowledge of Customer Experience as a team
- You want to become a dream team when it comes to CX: you want to be able to offer knowledge and quality
- You want to take the CCXP exam and prepare for it
- You’re looking for a personal and joint action plan for Customer Experience within your organization.
It's all possible, and you can learn from the best. In just two days you can take Customer Experience to the next level within your organization with an in-company CX Master Class, customized by Nienke Bloem.
Nienke Bloem MBA CCXP RTP has been working within the Customer Experience field for many years. She is a Certified Customer Experience Professional (CCXP). Within the CXPA there are only fourteen people worldwide who are allowed to train others for the CCXP exam. Nienke is one of them.
The CX Masterclass is a pressure cooker
in just two days, you'll learn all about CX through six CX competencies. The six pillars of the CXPA framework are the basics of the master class. Using these pillars, you will learn everything you need to know step by step. After those two days, you’ve completed the Masterclass. The real enthusiasts can then sign up for the CCXP exam: you will be fully prepared for it.
Learn from the best and take Customer Experience within your organization to the next level.
Also important to know...
And what is the CX Master Class?
- You'll learn all about the 6 CX competencies
- You will gain insight into the best practices in the field of CX
- You will increase your CX competencies and grow as a team and as a CX leader
- You will learn from each other and discover what you are already strong in and where you can improve.
- You will create a team and a personal CX plan to drive your business growth
- You will learn all about the CCXP exam requirements and you'll be prepared for the CCXP exam.
- You will become a team of CX professionals that really takes control when it comes to customer experience in your organization!
What you will not learn during the CX Master Class:
- Nienke doesn't teach you to map Customer Journeys
- You're not going to solve practical cases (although we will discuss scenarios)
- The CX Master Class is not an implementation course. The Master Class is entirely focused on knowledge, insight and skills.
The CX Master Class is a pressure cooker: in just two days, you will learn all about CX through six CX competencies.
The CX Master Class is a pressure cooker: in just two days, you will learn all about CX through six CX competencies.
Some practical things
This Master Class is an all-inclusive learning experience. A two-day 'live' masterclass at a location of your choice. Everyone receives the comprehensive syllabus, which is also often consulted after the CX Masterclass. You will be immersed in content throughout the CX Master Class and exchange CX knowledge with each other: a blended-learning program!
Nienke Bloem CCXP RTP presents the CX Master Class by herself, entirely customized. Depending on your wishes, the CX Master Class can be provided in Dutch or English. The syllabus is in English.
The investment in an in-company CX Master Class depends on the number of participants and your specific wishes. Call or email Nienke to discuss the possibilities!
Do you prefer a virtual CX Master Class for your team? That's possible too. Read more here.
Questions about this Masterclass?Please contact us
Customers about Nienke Bloem
"Nienke gave my team and me so much energy and ideas in two days that we immediately started working on everything. The Masterclass is a good combination of broad strategic discussions and practical tips that have made our team stronger, more effective and prouder!"
"We were honored with the first virtual CX Masterclass. What a great experience! Each session brought so much inspiration and food for thought. Breaking down the modules into multiple virtual sessions gave us time to let the theory sink in and translate it onto RVO's daily practice. It was an inspiring CX journey from start to finish, giving our organization the chance to take a leap forward in terms of customer experience. Thank you, Nienke!"
A bubbly trainer full of passion, knowledge and experience in the Customer Experience field, that's what comes to mind when I think of Nienke Bloem. I already knew Nienke as an inspiring Keynote speaker of several CX Events. This time she took on the entire CX consultant team of ABN AMRO Retail in her CCXP Master Class. Two full, energetic days in which we shared a lot of knowledge and experience with each other. The CCXP program is a great way to lay out all CX knowledge and go through it. I was impressed how Nienke was able to overcome the diversity of experience in our team during the training. She made a lot of effort in advance to tailor the program to our needs. There were some organizational tensions during our training. Nienke was able to respond flawlessly and made sure that we kept our focus. If you really want to develop in the area of Customer Experience, Nienke’s CCXP Master Class is a must-mention on your CV!
"Bringing our customers closer to all our employees in the organisation is a challenge we face every day. Nienke Bloem's digital masterclass provided inspiration and above all energy to the group of 150 participants from all over Europe. Their biggest take-away: stop complaining and start doing. Everyone can take a first step.
With her thorough preparation, the master class was tailored to the needs of our organisation with very recognisable examples. From preparation to execution and evaluation, everything happens very professionally but above all with a lot of fun and energy."