One day Advanced CX training
Only for alumni of the CX Masterclass
Especially for alumni of the CX Masterclass who want more. Refresh your knowledge and explore Customer Experience in depth, during this 1-day Advanced CX training!
What kind of training is this?
You've followed the 2-day CX Masterclass and learned about the six pillars of the CX framework. You might even have done your CXPA exam and earned your CCXP title (in that case, congratulations!).
But that may have been a while ago. Or not, but you do feel like a follow-up. Because the CX Masterclass gave you the foundation in Customer Experience.
From my students I received the following questions (and maybe you recognize them):
- "What's new in Customer Experience?"
- "Do you have any further deepening on the CX Masterclass?"
- "Do you have any new CX working methods that I can apply in my daily practice?"
Actually, I received general questions, which immediately made me think about a follow-up to the CX Masterclass.
Questions about Advanced CX training?Get in touch with us!
The CX Manager of today
When I looked fully into the topics that are important to today's CX Manager, I got the following input from you and your CX colleagues:
- How do the customer and CX get a serious place in the boardroom?
- What trends are there in CX and (how) can I use them?
- Which KPIs can I use to build business cases in CX?
- How do I show CX results, so that I am taken seriously as a leader and Customer Experience as a profession?
- How do I stay inspired and use that inspiration to lead the transformation?
These questions are the foundation for the 1-day Advanced CX training.
5, 4, 3, 2, 1…
Expect a whole day of new and refreshing CX content. Where we start with a short refresh of the CX-framework and then quickly start our deep dive.
What you will have by the end of the day? I have translated it for you into 5, 4, 3, 2, 1:
Five CX trends translated into innovative CX knowledge plus an extra block of AI for CX leaders
Four moments of peer learning
Three CX-workshops you can use in your CX-practice
Two CX scenarios that your
One solving the biggest CX challenge.
Of course, you'll be well prepared and come to this Advanced CX training with your biggest CX challenge. I promise that in addition to new knowledge and methodologies, you will also go home with two solutions for your biggest challenge.
Already excited? Then contact us and dive into this CX content for a whole day!
We refresh your knowledge and spend a whole day going deeper into CX management and how to take your CX practice to the next level.
Also important to know...
Who is the Advanced CX training for?
- For all CX-professionals who followed the 2-day or virtual CX Masterclass (open or in-house)
- For CX professionals who want to deepen their knowledge and are curious about what's new in their profession
- For CX professionals who want to work with peers to create solution scenarios for their biggest CX challenge
- For CX professionals who could use a spice up
- For CX professionals who want to share their experiences and learn from their peers at the same time
And for whom not?
- CX professionals who did not attend the 2-day CX Masterclass
- CX professionals who like to reinvent the wheel themselves
- CX professionals who already know everything
- CX professionals who don't want to spend a whole day working on their business
So many participants of the CX Masterclass asked for more: "Nienke what are trends, what can I do now?" This Advanced CX training is the answer to that!
Some practical things
This 1-day Advanced CX training is an all-inclusive learning experience. I immerse you in content for a full day and you exchange CX knowledge with colleagues: another blended learning experience!
This session will be in English, and so are the materials. If only Dutch participants are attending, the language of course is Dutch, but the materials remain in English.
This amazing day will take place at the five-star Grand Hotel Karel V in Utrecht. This hotel is originally a fourteenth-century monastery in the heart of Utrecht, and if you've attended the open CX Masterclass, of course you know this location. It is one of the most surprising places in Utrecht and the building is situated around a beautiful courtyard garden. The day starts at 9:00 am and ends at 7:00 pm. Of course we will arrange coffee, tea, lunch and finger food throughout the day.
Want to know more about the next edition of Advanced CX training? Then make an appointment. Just email me and I'll get back to you.
CX Trends
Are you curious which trends we will be discussing on this day and which CX knowledge you will definitely gain?
- CX strategy at the next level
- Power of One
- Work data driven
- Engage leaders
- Create fun & excitement
Sign up soon! I look forward to meeting you again and exploring the CX profession even further together. It's of the utmost importance that YOU, as a CX professional, achieve results and enjoy your profession. This 1-day Advanced CX training will certainly contribute to that!
Want to do Advanced CX training with your team?Get in touch with us!
Customers about Nienke Bloem
"Nienke is able to give within 1 day enough CX handles for the coming months. And more importantly: both practical (you can get started tomorrow), strategic (at the leadership level) and fun (getting the organization excited)."
"Nienke really challenges you to take your CX leadership to the next level, while providing you with the tools and inspiration to do so successfully :-)"
"If you want to be introduced to new trends in an enthusiastic way and translate them to your own situation, then the Advanced CX Training is for you! During this master class you get a lot of information, dynamic work forms are used and you get to work on your own "challenges", giving you a lot of energy and concrete next steps. Truly an interesting day that flew by!"
"The Advanced CX Training provided by Nienke on the subject of CX is something you cannot miss if you take yourself seriously. Again, you get the latest developments and insights that you can immediately take into your daily practice."
"Even if you consider yourself a full-time CX-pro, certified professional (CCXP) and did the CX-Masterclass with Nienke Bloem, the latter continues to amaze you. With new knowledge (trends, deep-dives), inspiration, energy, new (and exciting) people to add to your network. And yes, also with a smile. Warmly recommended!"