The CX Masterclass is like a pressure cooker: in just two days, you'll learn all about CX through six CX competencies. The six pillars of the CXPA framework are the basics of the Masterclass. Using these pillars, you will learn everything you need to know step by step. After those two days, you’ve completed the Masterclass. You can also sign up for the CCXP exam, for which you are now truly prepared. But it is certainly not mandatory to complete the CX Masterclass with an exam.
Would you like to...
- Know more about Customer Experience Management?
- Broaden and deepen your knowledge of Customer Experience Management?
- Distinguish yourself as a CX professional so that you can offer knowledge and quality?
- Get your CCXP certification within Customer Experience?
Actually, you just want to be the best in the field of Customer Experience.
But where to start? Exactly, here!
The CX Masterclass is like a pressure cooker: in just two days, you'll learn all about CX through six CX competencies. The six pillars of the CXPA framework are the basics of the Masterclass. Using these pillars, you will learn everything you need to know step by step. After those two days, you’ve completed the Masterclass. You can also sign up for the CCXP exam, for which you are now truly prepared. But it is certainly not mandatory to complete the CX Masterclass with an exam.
The six pillars of the CXPA framework are the basics of the Masterclass. Using these pillars, you will learn everything you need to know step by step.
The six pillars of the CXPA framework are the basics of the Masterclass. Using these pillars, you will learn everything you need to know step by step.
Also important to know...
And what is the CX Master Class?
- You will learn all about the 6 CX competencies
- You will gain insight into the best practices in the field of CX
- You will increase your CX competencies and you grow as a CX leader
- You will meet CX colleagues from whom you can learn a lot
- You will create your personal CX plan to drive your business growth
- You will learn all about the CCXP exam requirements and you'll be prepared for the CCXP exam.
- You will become a CX professional who really takes control in your organisation!
What you will not learn during the CX Master Class:
- We don't teach you to map Customer Journeys
- We are not going to solve practical cases (although we will discuss scenarios).
- The CX Masterclass is not an implementation course. The Masterclass is entirely focused on knowledge, insight and skills.
After the CX Masterclass you will be truly prepared for the CCXP exam. Please note that it is not mandatory to complete the CX Masterclass with an exam.
After the CX Masterclass you will be truly prepared for the CCXP exam. Please note that it is not mandatory to complete the CX Masterclass with an exam.
Some practical things
This Masterclass is an all-inclusive learning experience. You will be immersed in content and exchange your CX knowledge with colleagues for two days: a blended-learning program!
Nienke Bloem will present the CX Masterclass together with Jaap Wilms CCXP RTP. The open CX Masterclass will be in English, because CX colleagues from all over the world are participating.
The CX Masterclass always takes place at Grand Hotel Karel V in Utrecht. This hotel is originally a fourteenth-century monastery in the heart of Utrecht. It is one of the most surprising places in the city and has a beautiful courtyard garden. You will start on Thursday at 9.00 am and finish Friday around 4.30 pm. On Thursday you will be dining and spending the night in this lovely hotel. Of course we will also arrange coffee, tea and lunch, and the drinks on Thursday evening at this hotel.
- The price of your participation in the CX Masterclass in 2025 is € 2,695. For the
CX Masterclass of February 6th and 7th, 2025, the early bird price of € 2,495 applies until January 6th, 2025. - When you register for a CX Masterclass through Springest or Studytube in 2025, there is a fixed price of € 2,970.
- Food, drinks, accommodation and parking are included in the price. The prices mentioned are excluding 21% VAT.
Before you sign up, read our cancellation policy to make sure there are no surprises afterwards.
Customers about the CX Masterclass
"The masterclass will give you a quick and extremely relevant overview of all elements of the CX framework. An excellent exam preparation. Nienke and Jaap do this with a lot of energy, good vibes and in depth knowledge of every aspect of CX. And on top of that is very inspiring to be surrounded by other CX experts who each have a lot of experience on different elements of the framework. So stop thinking, just do it. It doesn't get any better than this :-)"
"This course is just what you need if you are searching for a program that doesn’t take months of your time but covers everything you need to grow as a cx leader and prepare you for the CCXP exam. It goes fast, but it’s a blast.”
"I would tell anyone just do it. Actually, I did last night. I cannot put a price on the experience, but I can tell you it is more than what we paid! Yes, you can use this as a testimonial."
"A smooth, informative masterclass with lots of energy given by experts. In addition to providing handles in the wonderful world of CX, the master class provides many 'school examples' from other organizations. This makes the material tangible. A nice balance between academic material and tackling your own challenges in the workplace. Highly recommended, not only for CX experts, but any professional who values her customers."
"Are you looking for inspiration, dynamics and a solid background of both theory and practical cases to introduce CX in your organization? Then Nienke is your go-to person! She can rightly call herself a CX professional and has already pushed me in the right direction. I highly recommend the sparkling mix of enthusiastic teaching and professional knowledge!"
"I'm so glad I met Nienke. I had already heard a lot about her and by talking to several like-minded people I had decided to take the master class with her and Jaap. I was ecstatic when I got back! The experience starts before you actually start the training. You are challenged and at the same time the approach is personal and fun. You immediately feel the urge to get to work. A lot passes by at lightning speed, but the topics that really matter - change management, for example – will get extra attention. Nienke guides the group energetically and even knows how to finetune any of the topics even with the seasoned professional. Her approach is practical and sometimes a bit bold. She is refreshing, motivational and will give you an extra boost! Both Nienke and Jaap know how to (re)stimulate people's creativity. This is great! And so important! Her practical approach also becomes apparent when you exchange ideas with her about how you want to tackle something, the alternatives and how she can help. Nienke is sincerely passionate about CX and you notice that in everything. She will do anything to help CX professionals, even if there is no commercial benefit for her. She is a true partner. If anyone can create positive energy and a 'we can do it' mentality, that's Nienke!"
"Just go, learn and have fun! It's worth every euro and minute!"