The Customer Experience Masterclass will help you broaden and deepen your knowledge of CX. Being challenged is an important aspect in becoming a stronger Customer Experience team. Nienke likes to do that: she challenges you to see different scenarios, make connections, think a few steps ahead and think more and more from the perspective of both the customer and the organization.
Does this apply to you?
- You and your colleagues want to know more about Customer Experience
- It is your wish that the entire CX team has the same basic level of knowledge
- You want to broaden and deepen your knowledge of Customer Experience as a team
- You want to become a dream team when it comes to CX: you want to be able to offer knowledge and quality
- You want to take the CCXP exam and prepare for it
- You’re looking for a personal and joint action plan for Customer Experience within your organization.
- You’re looking to follow the CX Masterclass online and not physically at a location
It's all possible and you will learn from the best online, offering a chance to take Customer Experience within your organization to the next level. Choose the in-company CX Masterclass that Nienke Bloem will customize for you. In just seven online sessions of two hours per session!
Nienke Bloem MBA CCXP RTP has been working in the field of Customer Experience for many years and is a Certified Customer Experience Professional (CCXP). There are only nine people worldwide that have been appointed within the CXPA who are allowed to train others for the CCXP exam. Nienke is one of them.
The CX Masterclass is a pressure cooker
In seven shorter or four longer online sessions, you'll learn all about CX through six CX competencies. The six pillars of the CXPA framework are the basics of the master class. On the basis of these pillars, you will learn everything you need to know step by step. After those seven sessions, you’ve completed the master class. The real enthusiasts can then sign up for the CCXP exam: you will be fully prepared for it.
In seven shorter or four longer online sessions, you'll learn all about CX through six CX competencies. The six pillars of the CXPA framework are the basics.
Also important to know...
And what is the CX Master Class?
- You'll learn all about the 6 CX competencies
- You will gain insight into the best practices in the field of CX
- You will increase your CX competencies and grow as a team and as a CX leader
- You will learn from each other and discover what you are already strong in and where you can improve.
- You will create a team and a personal CX plan to drive your business growth
- You will learn all about the CCXP exam requirements and you'll be prepared for the CCXP exam.
- You will become a team of CX professionals that really takes control when it comes to customer experience!
What you will not learn during the CX Master Class:
- Nienke doesn't teach you to map Customer Journeys
- You're not going to solve practical cases (although we will discuss scenarios)
- The CX Master Class is not an implementation course. The Master Class is entirely focused on knowledge, insight and skills.
A virtual in-company Masterclass is always customized and an all-inclusive learning experience. You will probably regularly consult the comprehensive syllabus after completing the CX Masterclass.
A virtual in-company Masterclass is always customized and an all-inclusive learning experience. You will probably regularly consult the comprehensive syllabus after completing the CX Masterclass.
Some practical things
This Masterclass is an all-inclusive learning experience. An online master class via Zoom, can take place in seven or four sessions. Nienke is happy to discuss your preference. Everyone receives the comprehensive syllabus at home, which is also often consulted after the CX Masterclass . During the entire CX Masterclass you will be immersed in content and exchange CX knowledge with each other: a blended-learning program!
Nienke Bloem CCXP RTP presents the CX Master Class by herself, entirely customized. Depending on your wishes, the CX Master Class can be provided in Dutch or English. The syllabus that you will receive in advance by mail is in English.
The investment in an in-company online CX Masterclass depends on the number of participants and your specific wishes. Call or email Nienke to discuss the possibilities!
Questions about this Masterclass?Please contact us
Customers about Nienke Bloem
"We were honored with the first virtual CX Masterclass. What a great experience! Each session brought so much inspiration and food for thought. Breaking down the modules into multiple virtual sessions gave us time to let the theory sink in and translate it onto RVO's daily practice. It was an inspiring CX journey from start to finish, giving our organization the chance to take a leap forward in terms of customer experience. Thank you, Nienke!"
