Make 2022 the year of your CX Transformation
Sign up for the CX Leadership Masterminds
We're living in special times. We are going through a year that we could not have imagined at the beginning of this year. And it’s not over.
As a CX leader, how do you achieve the best results within your organization?
By making 2022 your own CX transformation year.
A crisis requires stronger leadership, more focus on Customer Experience Management. But how do you do that?
- How do you show your successes?
- How do you grow as a CX leader?
- How do you focus on transformation as well as ROI?
- How do you involve your colleagues?
- How do you put Customer Experience Management into practice?
- Which CX choices are best to make right now?
- How do you go from thinking to acting?
There are so many questions, so many uncertainties. Maybe these were always there?! The Corona crisis doesn't help either.
That's why, as of 31 May 2022, the fourth edition of 'CX Leadership Masterminds' is here for CX leaders. An intensive online programme of six months in which I teach you and an exclusive group of colleagues - your fellow Masterminds - how you can better grasp and expand your CX leadership. And how to best use the field of Customer Experience Management in your organisation. We go from theory to practice.
Make 2022 your year when it comes to your CX leadership and expertise. And let the best help you do it!
WHAT DOES THE CX LEADERSHIP MASTERMINDS BRING YOU?
The program consists of two themes
1. Customer Experience Leadership
You as leader
2. Customer Experience Management
CX for your organization
Solid leader
You will discover the skills you need to develop to become a really strong CX leader and get to work right away.
Claim your position
How do things work in your organization? Who do you need? You will learn how to claim your position as a CX leader.
Goal-oriented
CX is successful when you have CX goals, connected to those of your organization. This is how you can make your successes measurable!
Result-oriented
You will work out a number of CX scenarios and get to work with them. No more distractions: apply the CX theory in practice.
More fun
If you know exactly what you need to work on and you see that you can take those steps, you will (re)experience more fun in your role as CX Leader!
Proud of yourself
Do you see all the steps you're taking? Do you see what your contribution brings to the organization? Count your successes and be proud of them.
Share your result
How do you ensure that the rest of the organization also sees the importance of CX? I'll show you how to make your CX results transparent and how you can share them.
Frame your story
A solid CX strategy and story magnifies enthusiasm! We will improve it so that it will really resonate with your peers and colleagues, involving them as you go along.
This CX Leadership Masterminds is for CX leaders: people with a clear CX role in an organisation (one CX professional per organisation).
Enthusiastic participants
"I highly recommend the CX Leadership Masterminds because you will be working on Customer Experience Management with people from very different industries. You learn not to be a CX Manager, but a CX Leader. You will finetune your role and get insights because you share your challenges. Nienke will also give you some challenges, and your fellow participants will give you some too. You can also observe how they deal with their CX challenges, which is very inspiring. For example, Nienke has given me questions I can ask my stakeholders to ensure that they think, act and decide from a customer perspective in their daily practice. This has enabled me to really set them in motion. So I advise you to participate. Have lots of fun, and good luck!”
"The CX Masterclass was super interesting and gave me and my team a lot of insights into the CX framework, the world of CX and the opportunities and possibilities CX offers for RVO. The CX Leadership Masterminds made things really clear to me, giving me both the depth and grip I need to take the next step in CX. The interaction with CX colleagues is also very pleasant. I would definitely recommend this training, but only if you work with it in practice in a very concrete way. I learn so much!"
"The past few months have been very interesting and, above all, educational for CX Leadership Masterminds, led by Nienke. The careful selection of a small number of participants with the same level of expertise ensures good discussions, new insights and challenges... and for me personally, growth. Do you have a case in the field of CX Leadership that you struggle with and could use some help with? Then this Masterminds is definitely a must."
WHAT DOES THE CX LEADERSHIP MASTERMINDS LOOK LIKE?
Exclusive group of participants
We meet as a group during six two-hour online sessions. In addition, you will receive two 1-on-1 CX Mentoring sessions from me personally.
Learn from your CX fellow Masterminds
We keep each other accountable and challenge each other to take steps. We will let you know what you need to work on to get your CX leadership. You will receive preparation assignments and continuous doses of inspiration and energy! You can be sure that you will learn a lot from me, as well as your CX colleagues!
From thinking to acting
You have plenty of ideas and theoretical knowledge. Now what are you actually going to do? Which CX framework pillars will you use? Which methodologies are you ready to apply? I challenge you to start experimenting and get out of your comfort zone. I know you've got more in you than you're showing!
Your investment
Your investment for this CX Leadership Masterminds is first and foremost a healthy amount of enthusiasm. You have the drive to become the best in your field. In euro's, your investment is € 4.750. If you decide quickly and register before 1 May, you will pay the early bird rate of only € 3,900. All amounts mentioned are exclusive of VAT.
Eager to find out if the CX Leadership Masterminds program is something for you? Make sure you book an introductory interview!
Nienke Bloem CCXP CSP MBA
I have the 'stars and the scars' when it comes to Customer Experience, with excellent results in various organizations, in both strategic and tactical roles. Hence my motto: Making Customer Experience Work. I will help you to improve your business results by using Customer Experience Management. In short: "I breathe CX just like you!
They call me the CX guru. Next to being a global speaker, I’m also a thought leader and CX teacher. I am one of the ten CXPA Resource and Training Partners worldwide who is allowed to train others. I also work as a freelance lecturer at Nyenrode University. My CX Masterclasses and workshops help CX managers and CX teams on their way to being customer-focused. As a co-founder of the CX Game, I also enjoy CX blended learning.
With more than 25 years of experience in the corporate world, I am the go-to person to help you further in Customer Experience!
Frequently asked questions
Masterminds, what is it?
Good question. A Mastermind is a think tank in which colleagues put their heads together to come out wiser together. The strength of such a group is that you help each other out: where one person poses a question, another knows the answer. Masterminds in this context stands for CX professionals with enough knowledge and experience to teach their peers. But above all, who want to become even better at their work. They want to put theory into practice and show true CX leadership. This can also be a bit scary, which is why I will help you with this, just like your fellow Masterminds.
Am I suitable as a team member of these CX Leadership Masterminds?
You are a perfect fellow Mastermind if you have a number of years of experience as a CX professional and are employed in that role in a company or organization. Or you have fewer years of experience but you did follow my CX Masterclass. In that case too, I would like to challenge you to join!
What's in it for me to participate?
You will set your goals, work on result orientation, sharpen your CX strategy and story and learn how to apply all your theoretical CX knowledge in practice. You learn from me and your CX peers and we keep each other accountable: you will actually get to work, no excuses. After these CX Leadership Masterminds sessions you will be a stronger leader, feel proud and know that you have made (and will continue to make) a difference as a CX leader. You will experience a lot more fun in your profession!
Isn't € 4,750 a lot for an online program?
You can make it €3,900 anyway, if you register before 1 May. But apart from that: you will participate in 6 intensive online sessions of 2 hours each, you will get concrete assignments, feel accountability you will work with it in practice, you will get 1-on-1 coaching by me in two sessions of 45 minutes each and you will learn from your CX colleagues. Apart from what you learn, you actually apply all your theoretical knowledge in practice. With a number of fellow Masterminds who will watch you for six months and have valuable tips for you. Indeed, this amount is too low ;-).
Do you always wear a blue dress during this program?
Well, that's an important question. Good of you to ask. I'll keep that a secret for a while. Sign up and you'll find out.
How many CX professionals can participate?
We want a group of people big enough to share knowledge and small enough to keep it personal. The maximum number of participants is therefore 8.
When am I a CX Leader?
If you have an independent role as a CX professional and are employed in that role by a company or organization. Or you have fewer years of experience but you did follow my CX Masterclass.
From 31 May 2022, the fourth edition of 'CX Leadership Masterminds' for today's CX-leaders starts. An intensive online programme of six months in which I teach you and an exclusive group of fellow professionals - your fellow Masterminds - how to better seize and expand your CX-leadership. And how to best use the field of Customer Experience Management in your organisation. We go from theory to practice.
Make 2022 your year when it comes to your CX leadership and expertise. And let the best help you do it!
Enthusiastic participants about the CX Leadership Masterminds
"The CX Masterclass was super interesting and gave me and my team a lot of insights into the CX framework, the world of CX and the opportunities and possibilities CX offers for RVO. The CX Leadership Masterminds made things really clear to me, giving me both the depth and grip I need to take the next step in CX. The interaction with CX colleagues is also very pleasant. I would definitely recommend this training, but only if you work with it in practice in a very concrete way. I learn so much!"
"I highly recommend the CX Leadership Masterminds because you will be working on Customer Experience Management with people from very different industries. You learn not to be a CX Manager, but a CX Leader. You will finetune your role and get insights because you share your challenges. Nienke will also give you some challenges, and your fellow participants will give you some too. You can also observe how they deal with their CX challenges, which is very inspiring. For example, Nienke has given me questions I can ask my stakeholders to ensure that they think, act and decide from a customer perspective in their daily practice. This has enabled me to really set them in motion. So I advise you to participate. Have lots of fun, and good luck!”
"The past few months have been very interesting and, above all, educational for CX Leadership Masterminds, led by Nienke. The careful selection of a small number of participants with the same level of expertise ensures good discussions, new insights and challenges... and for me personally, growth. Do you have a case in the field of CX Leadership that you struggle with and could use some help with? Then this Masterminds is definitely a must."