Nienke Bloem is a very popular and globally well-recognized Customer Experience Speaker. She travels all over the world to speak on national and international stages. With more than 25 years of experience she is the go-to person for your event. It is Nienke's mission to make the world a better place for employees and customers. And she will certainly succeed in that!
What can you expect from Nienke as a keynote speaker?
What type of event?
You're looking for a speaker...
- for a teambuilding session
- for a large conference, with or without breakout sessions
- for an employee session or
- a guest speaker for your customers
Or you may be looking for a speaker for something completely different. Just contact us: Nienke always customizes her keynote presentations according to your wishes.
Her presentations are packed with interesting insights about the happiness of both your employees and your customers. Her performances are always interactive, and you will enjoy her great sense of humor. So don't book Nienke if you’re looking for a boring and dry lecture or a standard story.
Nienke's performances are inspiring and, after her presentation, the audience will know the basics of Customer Experience and recognizes this in their own organization.
You'll get an honest story with practical advice on how to focus on the customer within your organization. Nienke is a speaker who inspires your audience and leaves them with a feeling of "yes, I can!".
Choose from three subjects
CX is a pilgrimage
Join Nienke on a pilgrimage, and discover customer experience insights together.
Fall In Love With Your Customer
The fun elements in the presentation will help to get your business relations work for you and you will win customer loyalty.
Great Customer Experiences Don't Happen By Accident
Based on the experiences of others, customers will decide whether or not to buy something from you.
From talk to action
Nienke once led KPN's Customer Experience team, bringing NPS from -14 to +2 and is therefore an expert in the field. She will teach you the importance of listening to your customer and organizing customer journeys: soon you will know everything about Customer Experience! Even more important than listening to the story, is that you can put Nienke's appealing examples and practical tips into practice.
From talk to action
Nienke once led KPN's Customer Experience team, bringing NPS from -14 to +2 and is therefore an expert in the field. She will teach you the importance of listening to your customer and organizing customer journeys: soon you will know everything about Customer Experience! Even more important than listening to the story, is that you can put Nienke's appealing examples and practical tips into practice.
Why Nienke?
Nienke always attunes her story to your audience. She prepares her presentation thoroughly in consultation with you, her client. With what feeling do you want the audience to leave the room? Her presentations always get high ratings, whether they are given in English or Dutch.
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It is Nienke's mission to make the world a better place for employees and customers. And she will certainly succeed in that!
It is Nienke's mission to make the world a better place for employees and customers. And she will certainly succeed in that!
Customers about Nienke Bloem
"Nienke truly shines on stage. Not only because of her blue dress; especially because of her knowledge on customer experience and her power to take you with her into her story and wrap tips and knowledge into a lively argument. Meanwhile, she knows how to keep the audience razor-sharp by making them part of the presentation.”
"Nienke is an expert in customer experience. She knows how to take you into the world of the customer in an engaging and disarming way. She makes it clear that curiosity is the most important thing. Don't make any assumptions; ask what the customer really thinks. If you are looking for someone who teaches you how to deal with clients in an appealing and exploring way, I highly recommend Nienke."
"Nienke was our keynote speaker at the Cupid Festival 2018 of CRM Partners. Her enthusiasm on themes such as Customer Experience and Customer Engagement is particularly contagious. Besides having a powerful story to tell, she is also very passionate and has a great sense of humor. With her positive energy, she knows how to get the whole audience involved. It was also a pleasure to work with her in the preparation phase. Nienke actively shares here ideas and tries to match her keynote presentation to the event as well as possible. Are you still having doubts? Don't! I would book her for another event tomorrow."
"Nienke spoke at the Young Energy Professionals conference that I organized in Utrecht for over 130 young professionals in the energy sector. Of the six alternating sessions we held, Nienke's was one of the most talked about afterwards and received many compliments. She was fascinating, sincere and provided a much-needed wake-up call for the audience".
A powerful, experienced presenter with a depth of knowledge on her subject greater than any other speaker I’ve heard. I’d recommend her to deliver ‘above your expectations’.
We asked Nienke to help our people weave customer focus into their daily work, whether or not they have direct customer contact. Using an incredibly engaging story, she enabled us to make that connection with the customer. At the same time, she encouraged us to start making some small behavioral changes that we could immediately put into practice. Nienke was highly appreciated as a speaker and even weeks later we were still hearing people talking about the session.