Five strategies to spice up your customer experience.
This keynote is based on Nienke's latest book "CX is a pilgrimage," which she released in September 2022.
CX is a pilgrimage
Join Nienke on a pilgrimage, and discover professional customer experience insights together. She dives into the latest trends of the CX profession and takes a walk on the Italian ViaFrancigena that is thousands of years old. Expect the honest story, in which you climb mountains, have to laugh about Nienke and together achieve the final goal - Rome - and in parallel a truly happy customer and employee.
How? By setting big goals, keep moving - sometimes fast and sometimes slow - seeing the importance of having fun in the transformation and especially: which role YOU play and how you boost your leadership. Because yes, sometimes you must spice it up a little when it comes to customer experience.
What really needs to happen when it comes to customer-centric transformation?
After this keynote
- You know what the obstacles are to becoming a customer-centric company
- You have learned and laughed at a modern pilgrim, and know how to grow in your belief in and empathy for your client
- You have five leadership strategies that can boost customer-centric transformation
Reaction from the audience on this keynote presentation
“Times change and we can't keep hiding in boardrooms... Customers expect our interest and so do our employees".
Reaction from the audience on this keynote presentation
“Times change and we can't keep hiding in boardrooms... Customers expect our interest and so do our employees".
Why choose Nienke Bloem as speaker?
She is an experienced speaker in the field of Customer Experience, on Dutch and international stages. Tried and tested as a leader in Customer Experience, her presentations are well prepared and tailored to the theme of your event, making them always relevant and to the point. No boring management talk, but proven CEX methods that appeal to the imagination. Nienke will inspire your audience to put them into practice right away. Her motto doesn’t come as a surprise: Making Customer Experience Work!
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Customers about Nienke Bloem
"Nienke gave a great interactive presentation during our marketing training program. A combination of strategy and practical tips, thinking and doing, giving compliments as well as holding up a clear mirror to us. And very important: it wasn't a standard story, it was customized. Besides the content, Nienke was well prepared, sharp and humorous. In short: I highly recommend her!"
"Voergroep Zuid has invited Nienke to help us develop a digital platform for our customers. During a well-prepared workshop, she took us into the world of Customer Experience, where she connected well with our world and knowledge. Afterwards, the participants were not only inspired; there was also a plan for a sequel."
"Nienke let us take a look in the mirror this week during our quarterly meeting for the staff of Rabobank Graafschap. A mirror with inspiring images to surprise our customers even more. Out of the ordinary is fine according to her, because where you deviate from daily routines may just touch the customer. Valuable and motivating!"
"My first collaboration was during Multichannel 2015, where Nienke and her 'For the heart of the customer' session were highly appreciated. During the Verint customer conference Engage, Nienke hosted the 'Extreme Workforce Optimization' workshop which again scored very high. Nienke Bloem is a good choice for a substantive and fascinating program about customer engagement."