Women in customer experience, let's celebrate!
Hip Hip Hooray; It is International Women's Day. Today I want to ask attention for Women in Customer Experience. To learn who they are and acknowledge them for their leadership, knowledge and experience. Lean in the Conversation!
What do we do on International Women's Day? We celebrate women, from a "general celebration of respect, appreciation, and love toward women to a celebration for women's economic, political, and social achievements." (from Wikipedia)
In my field of expertise, Customer Experience, I see many women take the stand. They do a great job in changing the world; making it a more beautiful place for customers and employees. Listening to customers, creating fans, engaging employees, organizing customer experience ecosystems, working on customer journey mapping. Some of them in leadership positions within companies, some from a consultant role. They write brilliant blogs and books, often sharp as a knife, witty and full of knowledge.
Who are these brilliant women?
I want to give praise to these 6 women below. Of course I know many more, but life is all about choices :-).
- Kerry Bodine. She is co-writer of my Customer Experience 'bible' "Outside In. A must read for every CX professional. Besides she is an example in speaking and a specialist in Customer Journey Mapping
- Marjolein Groenendijk. Director Customer Experience Design at KPN. My former colleague and a true inspiration. She leads with empathy with a strong business mind. Aligning stakeholders and creating the right vibe to make the change happen.
- Beate van Dongen Crombags and Deborah Wietzes. They are both leaders in Customer Experience at VODW. They wrote the inspiring and practical book CEX Sells. The Dutch Inspiration book for branded customer experiences.
- Jeanne Bliss. She is the Founder and President of CustomerBliss. And one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. I love reading her blogs and am still waiting for the moment I will get the opportunity to hear her speak.
- Lisa Burger, Head of Customer at EasyJet. A true inspiration as CX leader. She managed to change the way the organization thinks of customers. The times we met, were great fun and she inspired me with her witty remarks and honest feedback.
Which #CX women do you want to give your praise and put into the spotlight? Please tag yourself (YES, take the stand!) or tag a great female leader in Customer Experience. Let's get to know these women and share our knowledge and experience. Happy International Women's Day!
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Nienke Bloem is often called the Customer Experience speaker in the blue dress.
She's a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.
Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person for CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.
With her over 20 years of corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.
