Of course customer satisfaction is one of the key elements in organisations. It is probably in the centre of your mission and vision statement. You want your customer to love you, but as leaders: do YOU love your customer?
Nienke talks about relationships in the modern era and uses for example Tinder and Facebook. ‘It’s complicated’ to compare the online relationship-world with the online business arena. With a cheeky presentation, lively examples and pragmatic tools, she’ll open your eyes how to make this business relationship work and gain customer loyalty.
Did you know? As a kid of Venus and Mars, Cupid shoots two kind of arrows: one of gold or one of lead. Nienke asks you to imagine being Cupid. If the golden arrow hits your customer’s heart it will be filled with love. And yes, it’s bad news if the lead one strikes their heart… The question arises: what arrows are you shooting at your customer in daily practice?
Customer Experience (CEX-)guru Nienke Bloem shows the importance of customer love and seduces leaders to open their hearts. Change has to COME; It is time to fall in LOVE with your customer!
By the end of her talk, you will
- acknowledge your feelings when it comes to the customer and grow customer love
- understand customer relationships and how you can enhance customer engagement from your position
- be convinced that you are Cupid when it comes to your customer – whether you are customer facing or not – and how to shoot your golden arrows
“I laughed and laughed, she is so funny and has a point. Showing feelings and engaging with customers is what I have to do.”
“Times are changing and we cannot hide in boardrooms anymore… Customers expect our interest and so do employees.”
– Quotes from her audience
Why choose Nienke Bloem as a speaker?
She’s an experienced speaker about Customer Experience on both Dutch and international stages and has the stars and the scars as a Customer Experience leader.. Her presentations are well prepared and tailor-made for the theme of the event, which makes them relevant and to the point. No boring management lingo, but proven CEX-methods that will spark imagination and inspire audiences to bring these into practise. She wants to make Customer Experience WORK.