Of course does your organisation have customer satisfaction as a high priority. Just like every other organisation. It’s probably even in your mission statement! But is this conviction alive through the entire organization, from management to customer support? And does everyone do this because they have to or because they really want to make the customer as satisfied as possible?
Customer Experience (CEX-) guru Nienke Bloem shows you how to rekindle the relationship with your customer. With a cheeky presentation, enticing examples and pragmatic tools, everyone quickly knows how a flourishing love for the customer will help their business.
By the end of her talk, you will
- Acknowledge your feelings when it comes to the customer
- understand a customer engagement strategy based on the Transformational Customer Experience model
- know where some kind of ‘blue pill’ is needed when it comes to flourishing the relationship with your customers.
“Nice, real life story. Energetic! It’s about doing, doing, doing! ”
“I got the energy to help customers in another and better way.”
“I have found my internal red button that I will hit immediately once I start complaining about internal processes.”
– Quotes from her audience
Why choose Nienke Bloem as a speaker?
She is an experienced speaker on Customer Experience on both Dutch as international stages. Her presentations are well prepared and tailored to the theme of the event, which makes the presentation always relevant and to the point. No boring management talk, but proven CX methods that appeal to the imagination and inspire the audience to put them into practice. This results in high ratings from her audience and her customers.
Nienke has extensive experience as a leader in Customer Experience. With her years of organization and management experience, she knows the dynamics of large organizations and speaks their language.