The world is changing! And if you want to be in charge, begin with the end in mind when it comes to customer experience.
In the customer journey your customers decide on experiences of peers. Not even people they know, but from their reviews they trust, where experience is KEY. How can you take charge in all phases of the customer journey and increase happy customers AND your revenue? Customer Experience Guru Nienke Bloem CCXP offers a refreshing perspective that will benefit you as a leader. Join her for her keynote with insights you can implement tomorrow and grow your business!
By the end of her talk, you will
- Transform your role as a leader: you are responsible for customer engagement!
- Apply a customer engagement strategy based on the Transformational Customer Experience model
- Benchmark your company’s strategy to the ‘best practises around the world’. You will have clear view on Customer Experience and you know precisely where to start the change.
“Nice, real life story. Energetic! It’s about doing, doing, doing! ”
“I got the energy to help customers in another and better way.”
“I have found my internal red button that I will hit immediately once I start complaining about internal processes.”
– Quotes from her audience
Why choose Nienke Bloem as a speaker?
She is an experienced speaker on Customer Experience on both Dutch as international stages. Her presentations are well prepared and tailored to the theme of the event, which makes the presentation always relevant and to the point. No boring management talk, but proven CX methods that appeal to the imagination and inspire the audience to put them into practice. This results in high ratings from her audience and her customers.
Nienke has extensive experience as a leader in Customer Experience. With her years of organization and management experience, she knows the dynamics of large organizations and speaks their language.