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Customer Experience Masterclass

Get ready for your CXPA with this 2-day Masterclass!

Customer Experience Master Class

 

  • Are you looking for a way to grow in your role as a Customer Experience professional?
  • Do you want to become an even better leader in the field of CX?
  • And would you like to prepare yourself in the best way for your CCXP exam?

 

If so, we are more than happy to introduce the Customer Experience Master Class to you!In this CX Master Class you learn everything you need to know about the CXPA framework and its 6 disciplines, the best and worst CX methods and most important: you’ll share and learn from your CX peers!Nienke Bloem is a certified Customer Experience Professional (CCXP) and Authorized Resource and Training partner of the CXPA (A.R.T.). In this 2 days Master Class she’ll provide you with in-depth learning: you will learn everything you need to know about Customer Experience, you’ll do exercises and case studies.

 

“Very inspiring to follow this in-depth master class with a good group and of course perfect preparation for the CCXP exam”

– Evelien Olsthoorn CCXP, Managing Partner Customer Excellence, IBC Change

 

This is what the 2 days’ CX Master Class will look like:

Customer Experience Masterclass

 

  • Are you looking for a way to grow in your role as a Customer Experience professional?
  • Do you want to become an even better leader in the field of CX?
  • And would you like to prepare yourself in the best way for your CCXP exam?

If so, we are more than happy to introduce the Customer Experience Master Class to you! In this CX Master Class you learn everything you need to know about the CXPA framework and its 6 disciplines, the best and worst CX methods and most important: you’ll share and learn from your CX peers!Nienke Bloem is a certified Customer Experience Professional (CCXP) and Authorized Resource and Training partner of the CXPA (A.R.T.). In this 2 days Master Class she’ll provide you with in-depth learning: you will learn everything you need to know about Customer Experience, you’ll do exercises and case studies

 

“Very inspiring to follow this in-depth master class with a good group and of course perfect preparation for the CCXP exam”

– Evelien Olsthoorn CCXP, Managing Partner Customer Excellence, IBC Change

 

This is what the 2 days’ CX Master Class will look like:

Day 1:

  • Introduction and expectations
  • Customer Strategy
  • The voice of the customer, customer insight and understanding
  • Experience design, improvement and innovation
  • Metrics, measurement and ROI
  • CX Game ©
  • Dinner and overnight stay

Day 2:

  • Customer centric culture
  • Organisational adoption & accountability
  • Role of the CX professional
  • Personal action plan

Day 1:

  • Introduction and expectations
  • Customer Strategy
  • The voice of the customer, customer insight and understanding
  • Experience design, improvement and innovation
  • Metrics, measurement and ROI
  • CX Game ©
  • Dinner and overnight stay

Day 2:

  • Customer centric culture
  • Organisational adoption & accountability
  • Role of the CX professional
  • Personal action plan

The Master Class in short:

 

  • You’ll learn about the 6 CX competencies
  • You’ll get different insights from CX Best Practices
  • You’ll broaden your CX Skills and Grow as a CX Leader
  • You’ll connect and learn from customer experience peers
  • You’ll make your personal CX Plan to drive business growth
  • You’ll learn about the CCXP Exam requirements and be prepared
  • You’ll become a CX Professional & accelerate customer happiness

The Masterclass in short:

 

  • You’ll learn about the 6 CX competencies
  • You’ll get different insights from CX Best Practices
  • You’ll broaden your CX Skills and Grow as a CX Leader
  • You’ll connect and learn from customer experience peers
  • You’ll make your personal CX Plan to drive business growth
  • You’ll learn about the CCXP Exam requirements and be prepared
  • You’ll become a CX Professional & accelerate customer happines

Choose from the following CX Masterclasses:

Choose from the following CX Masterclasses:

Location: Hotel Inntel in Zaandam

Zaandam

June 7th and 8th: Masterclass in English

Location: d-hotel in Belgium

Kortrijk

September 27th and 28th: Master Class in Dutch

Location: your own choice.

In-house

Master Class in English or in Dutch

Location: Hotel Inntel in Zaandam

Zaandam

June 7th and 8th: Master Class in English

Location: d-hotel in Kortrijk, Belgium

Kortrijk

September 27th and 28th: Master Class in Dutch

Location: your own choice!

In-house

Master Class in English or in Dutch