Top

Customer Experience Masterclass

Get ready for your CXPA with this 2-day Masterclass!

Customer Experience Master Class

 

  • Are you looking for a way to grow in your role as a Customer Experience professional?
  • Do you want to become an even better leader in the field of CX?
  • And would you like to prepare yourself in the best way for your CCXP exam?

 

If so, we are more than happy to introduce the Customer Experience Master Class to you!In this CX Master Class you learn everything you need to know about the CXPA framework and its 6 disciplines, the best and worst CX methods and most important: you’ll share and learn from your CX peers!Nienke Bloem is a certified Customer Experience Professional (CCXP) and Authorized Resource and Training partner of the CXPA (A.R.T.). In this 2 days Master Class she’ll provide you with in-depth learning: you will learn everything you need to know about Customer Experience, you’ll do exercises and case studies.

 

“Very inspiring to follow this in-depth master class with a good group and of course perfect preparation for the CCXP exam”

– Evelien Olsthoorn CCXP, Managing Partner Customer Excellence, IBC Change

 

This is what the 2 days’ CX Master Class will look like:

Customer Experience Masterclass

 

  • Are you looking for a way to grow in your role as a Customer Experience professional?
  • Do you want to become an even better leader in the field of CX?
  • And would you like to prepare yourself in the best way for your CCXP exam?

If so, we are more than happy to introduce the Customer Experience Master Class to you! In this CX Master Class you learn everything you need to know about the CXPA framework and its 6 disciplines, the best and worst CX methods and most important: you’ll share and learn from your CX peers!Nienke Bloem is a certified Customer Experience Professional (CCXP) and Authorized Resource and Training partner of the CXPA (A.R.T.). In this 2 days Master Class she’ll provide you with in-depth learning: you will learn everything you need to know about Customer Experience, you’ll do exercises and case studies

 

“Very inspiring to follow this in-depth master class with a good group and of course perfect preparation for the CCXP exam”

– Evelien Olsthoorn CCXP, Managing Partner Customer Excellence, IBC Change

 

This is what the 2 days’ CX Master Class will look like:

Day 1:

  • Introduction and expectations
  • Customer Strategy
  • The voice of the customer, customer insight and understanding
  • Experience design, improvement and innovation
  • Metrics, measurement and ROI
  • CX Game ©
  • Dinner and overnight stay

Day 2:

  • Customer centric culture
  • Organisational adoption & accountability
  • Role of the CX professional
  • Personal action plan

Day 1:

  • Introduction and expectations
  • Customer Strategy
  • The voice of the customer, customer insight and understanding
  • Experience design, improvement and innovation
  • Metrics, measurement and ROI
  • CX Game ©
  • Dinner and overnight stay

Day 2:

  • Customer centric culture
  • Organisational adoption & accountability
  • Role of the CX professional
  • Personal action plan

The Master Class in short:

 

  • You’ll learn about the 6 CX competencies
  • You’ll get different insights from CX Best Practices
  • You’ll broaden your CX Skills and Grow as a CX Leader
  • You’ll connect and learn from customer experience peers
  • You’ll make your personal CX Plan to drive business growth
  • You’ll learn about the CCXP Exam requirements and be prepared
  • You’ll become a CX Professional & accelerate customer happiness

The Masterclass in short:

 

  • You’ll learn about the 6 CX competencies
  • You’ll get different insights from CX Best Practices
  • You’ll broaden your CX Skills and Grow as a CX Leader
  • You’ll connect and learn from customer experience peers
  • You’ll make your personal CX Plan to drive business growth
  • You’ll learn about the CCXP Exam requirements and be prepared
  • You’ll become a CX Professional & accelerate customer happiness

Choose from the following CX Masterclasses:

Choose from the following CX Masterclasses:

Location: Hotel KarelV in Utrecht

Utrecht

Various dates in 2019 | Language: English

Location: d-hotel in Belgium

Kortrijk

March 21st and 22nd 2019 | Language: Dutch

Location and dates: your own choice

In-house

Tailor made Master Class | Language: Dutch or English

Location: Hotel KarelV in Utrecht

Utrecht

Various dates | Language: English

Location: d-hotel in Belgium

Kortrijk

March 21st and 22nd 2019 | Language: Dutch

Location: your own choice!

In-house

Tailor made Master Class | Language: Dutch or English