Author: Milou

Nienke Bloem, CCXPArticles posted by Milou

Say my name, say my name

Yes, I just love Destiny's Child and Beyoncé in particular. “Say my name, say my name If no one is around you Say baby I love you If you ain't runnin' game Say my name, say my name You actin' kinda shady Ain't callin' me baby”   Man or woman? Yesterday I received an email...

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CX Framework series: #2 Customer Understanding

Understanding your customers Rational and Emotional sides Customer understanding is essential in determining how you can design and provide products/services and experiences that fulfil customer needs, so you can deliver top-class customer service, improve loyalty and get great recommendations.   It’s all about how your customers perceive you...

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