{"id":10512,"date":"2025-03-17T08:00:20","date_gmt":"2025-03-17T06:00:20","guid":{"rendered":"https:\/\/www.nienkebloem.nl\/?p=10512"},"modified":"2025-03-11T12:24:37","modified_gmt":"2025-03-11T10:24:37","slug":"how-to-get-your-organization-to-feel-the-urgency-of-cx","status":"publish","type":"post","link":"https:\/\/www.nienkebloem.nl\/how-to-get-your-organization-to-feel-the-urgency-of-cx\/","title":{"rendered":"How to get your organization to feel the urgency of CX"},"content":{"rendered":"

If you can\u2019t explain the urgency of customer experience (CX), who can? As CX leaders, we often struggle to make CX a top priority within our organizations. People nod along when we talk about improving customer experiences, but when it comes to budget, resources, or executive buy-in – suddenly, other priorities take center stage.<\/p>\n

So how do we get our organizations to feel the urgency of CX?<\/h3>\n

This was the focus of my latest podcast episode<\/a>, where I explored why urgency is the missing link in many CX strategies and how to communicate it effectively. If CX is seen as \u2018important but not urgent,\u2019 action will always be postponed. And we simply can\u2019t afford that.<\/p>\n

Why CX urgency is a challenge<\/h3>\n

For many organizations, CX feels like a long-term investment rather than an immediate business necessity. But when CX is deprioritized, customer dissatisfaction builds up, loyalty erodes, and competitors gain an edge.<\/p>\n

Some common signs that urgency is missing:<\/p>\n