{"id":10559,"date":"2025-04-01T08:00:12","date_gmt":"2025-04-01T06:00:12","guid":{"rendered":"https:\/\/www.nienkebloem.nl\/?p=10559"},"modified":"2025-04-01T11:46:14","modified_gmt":"2025-04-01T09:46:14","slug":"get-out-of-cx-autopilot","status":"publish","type":"post","link":"https:\/\/www.nienkebloem.nl\/get-out-of-cx-autopilot\/","title":{"rendered":"Get out of CX Autopilot: 10 Leadership questions to reignite your strategy"},"content":{"rendered":"

Wow. Just wow.<\/p>\n

Last week I hosted three CX Story webinars, and let me tell you – what an experience. CX leaders from around the globe tuned in, ready to sharpen their stories and step up their game. If you were one of them: thank you. Your energy, your openness, your curiosity\u2026 it was electric. \u2728<\/p>\n

And yet – I have to be honest.<\/p>\n

As I read through the draft stories that participants shared, something stood out.<\/p>\n

They were good. Thoughtful. Structured.
\nBut also? A little safe.<\/p>\n

I saw strategies that explained<\/em> more than they excited<\/em>. Leaders who danced around urgency instead of owning it. And it hit me again – just how easy it is to slip into CX autopilot<\/strong>.<\/p>\n

That\u2019s exactly why I do this work.
\nTo be your friendly CX Kick-in-the-Butt.<\/strong>
\nTo remind you (and myself!) that playing small isn\u2019t the goal.<\/p>\n

We’re here to inspire. To challenge. To make real change happen.
\nAnd that means leading differently.<\/p>\n

So here’s a little gift for you: 10 bold questions<\/strong> that might just shake things up.
\nThey take about 10 minutes to reflect on – but don\u2019t say I didn\u2019t warn you\u2026<\/p>\n

\u26a0\ufe0f Side effects may include: sudden breakthroughs, big insights, and reignited CX mojo.<\/p>\n

\"\"<\/a><\/p>\n

Five CX questions to reignite the magic<\/h3>\n
    \n
  1. If I were a customer of my own company today\u2026 would I come back tomorrow?<\/strong>
    \n\u2192 Walk through your own journey with fresh eyes and be brutally honest.<\/li>\n
  2. Have I spoken to a real customer this month? Or am I stuck in a meeting bubble?<\/strong>
    \n\u2192 Step away from the dashboards. Real stories matter more than slides.<\/li>\n
  3. Which part of our customer journey makes me cringe a little? What am I doing about it?<\/strong>
    \n\u2192 Don\u2019t look away, look closer. That\u2019s where your next win is waiting.<\/li>\n
  4. Are we collecting feedback\u2026 or are we actually listening?<\/strong>
    \n\u2192 Ask yourself if insights are leading to real action or just sitting in a report.<\/li>\n
  5. What\u2019s my CX dream for this year and am I telling that story boldly enough?<\/strong>
    \n\u2192 Inspire others by sharing your vision, even if it\u2019s still a little messy.<\/li>\n<\/ol>\n

    Five questions to elevate your inner CX superhero<\/h3>\n
      \n
    1. How am I making CX the business priority, not just a business priority?<\/strong>
      \n\u2192 Influence starts when you can articulate why CX now in every room.<\/li>\n
    2. If I had to draw our CX strategy on a napkin, could I? Would it make sense to others?<\/strong>
      \n\u2192 Simplicity is power. If it\u2019s clear to you, it\u2019ll be clear to others.<\/li>\n
    3. What\u2019s one decision I\u2019m avoiding that could boost momentum if I just dared to be bold?<\/strong>
      \n\u2192 Don\u2019t wait for perfect. Progress comes from bold, even imperfect moves.<\/li>\n
    4. Am I strategic when it comes to my stakeholder engagement or am I shying away from the senior leadership ones?<\/strong>
      \n\u2192 Be honest. Are you building real influence at the right level or staying safely in your comfort zone?<\/li>\n
    5. Am I learning and growing as a CX leader or am I stuck in repeat mode?<\/strong>
      \n\u2192 Growth isn\u2019t a luxury. It\u2019s the fuel that keeps your CX engine running. (yes, I would love to explore my CX Leadership Masterminds with you)<\/li>\n<\/ol>\n

      Here\u2019s the thing:
      \nCX leadership isn\u2019t about doing more<\/em>.
      \nIt\u2019s about doing things differently<\/em>. More intentionally. More strategically. And yep – more boldly.<\/p>\n

      Honestly? Life gets easier when you lead this way.
      \nMore impact, less noise.<\/p>\n

      That\u2019s exactly what we\u2019ll do in my Dutch CX Leadership Masterminds program<\/a>. We kick off again in May, and I cannot wait. It\u2019s eight months of deep reflection, strategic growth, and sparring with a group of brilliant peers.<\/p>\n

      A few spots are still open – want to know if it\u2019s for you?
      \nSend me an       email<\/a>. I\u2019d love to help you spice up your CX leadership too.<\/p>\n

      Get out of autopilot. Aim higher. ACT.<\/strong><\/p>\n

      Until next time, keep spicing up your Customer Experience leadership.<\/span><\/p>\n

      *****<\/p>\n

      Nienke Bloem is often called the Customer Experience speaker in the blue dress.\u00a0<\/em><\/p>\n

      She\u2019s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.<\/em><\/p>\n

      Her two-day Customer Experience Masterclass<\/a> is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds<\/a> program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.\u00a0<\/em><\/p>\n

      With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results. Subscribe to her weekly CX Greetz<\/a> to stay tuned.\u00a0<\/em><\/p>\n

      \u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

      Wow. Just wow. Last week I hosted three CX Story webinars, and let me tell you – what an experience. CX leaders from around the globe tuned in, ready to sharpen their stories and step up their game. If you were one of them: thank you. Your energy, your openness, your curiosity\u2026 it was electric. […]<\/p>\n","protected":false},"author":4978,"featured_media":10566,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[11],"tags":[280,13,122,14,45,248,283,62,303,304,118,236],"class_list":["post-10559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-nl","tag-customer-excellence","tag-customer-experience","tag-customer-journey","tag-cx","tag-cx-blogs","tag-cx-entrepreneurs","tag-cx-insights","tag-cx-inspiration","tag-cx-leadership-masterminds","tag-cx-questions","tag-cx-strategy","tag-speaker-blue-dress"],"yoast_head":"\nGet out of CX Autopilot: 10 Leadership questions to reignite your strategy - Nienke Bloem<\/title>\n<meta name=\"description\" content=\"Feeling stuck in your CX leadership? 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