{"id":1791,"date":"2018-07-17T21:50:39","date_gmt":"2018-07-17T19:50:39","guid":{"rendered":"https:\/\/nienkebloem.nl\/?p=1791"},"modified":"2024-09-30T15:02:20","modified_gmt":"2024-09-30T13:02:20","slug":"9-reasons-you-should-give-the-international-customer-experience-awards-a-go","status":"publish","type":"post","link":"https:\/\/www.nienkebloem.nl\/9-reasons-you-should-give-the-international-customer-experience-awards-a-go\/","title":{"rendered":"9 reasons you should give the International Customer Experience Awards a GO"},"content":{"rendered":"

There is so much going on when it comes to customer experience. I see brilliant initiatives, professionals, strategies, projects and transformations going on at my clients and I read all your stories on LinkedIn. It makes me smile and as a CX colleague, it makes me proud. We are all on our way to deliver great customer experiences to our clients, or have the urge to do so in a better way. In contact centers, social media teams, HR, employee experience and of course customer experience teams.<\/p>\n

Did you know that you can get international recognition for what you are doing? I think you should try and win an International Customer Experience Award!<\/p>\n

Why enter the awards? I give you 9 reasons why you have to give it a GO<\/h4>\n

Your entry:<\/em><\/p>\n

1. You reflect on what is your success and your strategy behind it<\/p>\n

2. You really get to the point and feel your pride on your journey<\/p>\n

On the day itself:<\/em><\/p>\n

3. You get to present your success strategy in front of international CX professionals<\/p>\n

4. You battle with peers and learn from their entries<\/p>\n

After the awards:<\/em><\/p>\n

5. You get a huge applause from your peers if you win<\/p>\n

6. Get international recognition for all your efforts and CX brilliance<\/p>\n

7. As a winner: share the pride within your organization and celebrate success<\/p>\n

8. As a winner: use it in your marketing that you excel in your category<\/p>\n

9. Get a benchmark feedback report how the judges ranked you (BONUS)<\/p>\n

You see, there are so many reasons and maybe you can even add some mor… Even if you don’t win, you’ll experience a fantastic event and you’ll learn a lot from your peers of course!<\/p>\n

With all the categories you can win (19 in total), there must be a category for you, your department or your company. First I thought I didn’t have to list them, but I have talked about it with many of you and the categories are not known enough for the first edition of the International CX. SO here we go:<\/p>\n

All 19 categories in which you can WIN an award<\/h4>\n
    \n
  1. Customer-Centric Culture – That is sustained across the entire organisation with all employees, systems, processes and that puts the customer at the heart of everything that is done<\/li>\n
  2. Best Customer Experience Strategy – A customer experience strategy that demonstrated a tangible shift in direction and that lead to positive business results<\/li>\n
  3. Business Change or Transformation – A Significant Customer Experience focus that led to sustainable change or transformation of the organization<\/li>\n
  4. Customer Insight & Feedback – An active programme to listen to customers (multi-channel), to create feedback opportunities, & effectively use customer insights to make high impact changes to products, services, processes and the overall customer experience<\/li>\n
  5. Customer Complaints – focuses on how businesses manage consumer complaints<\/li>\n
  6. Best Measurement in Customer Experience – That demonstrates the use of key CX metrics to bring a greater customer focus to tracking, analysing and effectively measuring initiatives<\/li>\n
  7. Best Multi\/Omni-Channel Customer Experience – A customer focus on delivering a consistent and persistent customer experience across all channels when interacting with your company<\/li>\n
  8. Most Effective Customer Experience in Social Media – Demonstrate the effective use of individual or mixed social media channels to build active relationships that fully engage customers \u00e2\u20ac\u201c Facebook, Twitter, LinkedIn, Instagram, Google+<\/li>\n
  9. Contact Centre – A contact center transformation project demonstrating great customer experience and making it easier for customers to do business with you<\/li>\n
  10. Client Relationship Management – Designed and implemented new and effective techniques to enhance the customer experience through better customer relationship management (CRM)<\/li>\n
  11. Best Use of Mobile – Using phone, tablet and other mobility devices to deliver an exceptional customer experience<\/li>\n
  12. Digital Transformation – The profound transformation of business and organizational activities. A focus on processes, competencies and models to significantly enhance customer and employee experiences that fully use changes and opportunities available in a mix of digital technologies<\/li>\n
  13. Best Digital Strategy – That implemented an effective digital strategy that lead to positive customer engagement and improved business results<\/li>\n
  14. Diversity & inclusion – That has diversity and inclusion at the heart of its business, providing outstanding support and opportunities to everyone equally<\/li>\n
  15. Employer of the Year – Engaged and highly Motivated Employees, High Staff Retention Rates, Human Resource Initiatives, Personnel Development Initiatives<\/li>\n
  16. Employee Empowerment – A Strategy designed to enhance the employee experience, demonstrate corporate wellbeing and linking employee engagement and empowerment to the heart of the business<\/li>\n
  17. Customer Experience Professional – Who has identified & responded to an opportunity resulting in influencing the organization to shift and significantly impact the overall customer experience<\/li>\n
  18. Customer Experience Team – A team that has identified & responded to an opportunity resulting in significant impact on customer experience and the organization<\/li>\n
  19. Customer Experience Leadership – A leader whose influence, communication, passion and focus has significantly impacted the adoption of a more customer focused culture and transformation empowering their organization or community<\/li>\n<\/ol>\n

    I really hope I have motivated you to GO for it. To aim high and imagine yourself the 15th <\/sup>of November on stage in Amsterdam, winning an International Customer Experience Award. Click here<\/a> for more info on the awards and how to enter. Or if you have questions, please leave them as a comment and I will answer them. Hope to meet you in November!<\/p>\n

     <\/p>\n

    Do you want to read her blogs or learn more about Nienke Bloem? Subscribe<\/a> to her weekly CX Greetz.<\/p>\n

     <\/p>\n

    *****<\/p>\n

    Nienke Bloem is often called the Customer Experience speaker in the blue dress.\u00a0<\/em><\/p>\n

    She\u2019s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.<\/em><\/p>\n

    Her two-day Customer Experience Masterclass<\/a> is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds<\/a> program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.\u00a0<\/em><\/p>\n

    With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.\u00a0<\/em><\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

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