{"id":2058,"date":"2019-01-16T12:42:36","date_gmt":"2019-01-16T11:42:36","guid":{"rendered":"https:\/\/nienkebloem.nl\/?p=2058"},"modified":"2024-09-30T14:57:06","modified_gmt":"2024-09-30T12:57:06","slug":"25-ways-to-stay-inspired-as-a-customer-experience-professional-2","status":"publish","type":"post","link":"https:\/\/www.nienkebloem.nl\/25-ways-to-stay-inspired-as-a-customer-experience-professional-2\/","title":{"rendered":"25 ways to stay inspired as a Customer Experience professional"},"content":{"rendered":"
The thing I hear often is that fellow Customer Experience Professionals work hard. They are focused on realizing their customer centric transformation, improving NPS and CES (or other customer metrics, but that is another blog post ?) and engaging the organization. You might also recognize \u00a0that as you are working hard, it can make you feel alone.<\/p>\n
Yes, you are the only person responsible for CX within your company (or together with your team). You are the expert and your non CX-colleagues expect you to inspire them when it comes to customers. So how do you stay inspired? You probably have your own \u201cGo-To-Inspirational-Places\u201d and in this blog I\u2019ll share mine: 25 suggestions to find CX inspirations, stories, news, facts and figures.<\/p>\n
I decided to copy their Twitter biography\u2019s. Nice and to the point.<\/p>\n
13.\u00a0 Ritz Carlton and the New Gold Standard<\/a> by Joseph Michelli, 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. It is a golden oldie, but still very relevant. Go read.<\/p>\n (yes, all four are women I love to read from and work with)<\/em><\/p>\n So now you know how I stay inspired. Next to these sources, I also get a lot of inspiration in daily life. Where I let businesses surprise me with their brilliant and more often awful customer experiences as a customer. My o my, how many lessons can be learned from that?<\/p>\n And\u2026. this year I start with an inspirational BANG. I am traveling to the USA to follow a course at the Disney Institute<\/a> and continue my American CX adventure with a tour at Zappos behind the scenes<\/a> and two interviews with executives. I am so looking forward to broaden my horizon. To see with my own eyes how these two brilliant examples organize Customer Experience. So, I have two calls to action for you.<\/p>\n <\/p>\n *****<\/p>\n Nienke Bloem is often called the Customer Experience speaker in the blue dress.\u00a0<\/em><\/p>\n She\u2019s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.<\/em><\/p>\n Her two-day Customer Experience Masterclass<\/a> is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds<\/a> program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.\u00a0<\/em><\/p>\n With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" The thing I hear often is that fellow Customer Experience Professionals work hard. They are focused on realizing their customer centric transformation, improving NPS and CES (or other customer metrics, but that is another blog post ?) and engaging the organization. You might also recognize \u00a0that as you are working hard, it can make you […]<\/p>\n","protected":false},"author":4978,"featured_media":5852,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[11],"tags":[165,13,14,45,40,41,201,42,50,62,43,200],"class_list":["post-2058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-nl","tag-blue-dress","tag-customer-experience","tag-cx","tag-cx-blogs","tag-cx-books","tag-cx-education","tag-cx-educator","tag-cx-events","tag-cx-inspiratie","tag-cx-inspiration","tag-cx-masterclass","tag-cx-speaker"],"yoast_head":"\n\n
CX Books you have to read<\/h3>\n
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CX Events to visit<\/h3>\n
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One CX Course I recommend<\/h3>\n
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People to follow or connect on Linkedin<\/h3>\n
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