{"id":8635,"date":"2023-07-10T11:30:00","date_gmt":"2023-07-10T09:30:00","guid":{"rendered":"https:\/\/www.nienkebloem.nl\/?p=8635"},"modified":"2024-06-07T15:03:26","modified_gmt":"2024-06-07T13:03:26","slug":"the-role-of-cx-leadership-in-todays-world-with-ian-golding","status":"publish","type":"post","link":"https:\/\/www.nienkebloem.nl\/the-role-of-cx-leadership-in-todays-world-with-ian-golding\/","title":{"rendered":"The Role of CX Leadership in Today&#8217;s World &#8211; with Ian Golding"},"content":{"rendered":"\r\n<p>In this episode of the CX Leadership Talks Podcast, Nienke Bloem interviews\u00a0<strong><a href=\"https:\/\/www.linkedin.com\/in\/iangolding\/\">Ian Golding<\/a><\/strong>, one of the worlds famous CX Specialists and fellow CCXP.<\/p>\r\n\r\n\r\n\r\n<p>Together they discuss a wide range of topics like customer experience management and how to spice it up. Exploring customer experience and the topic of your leadership authority.<\/p>\r\n\r\n\r\n\r\n<p>If you are interested in CX education and want to learn more about it, <a href=\"https:\/\/www.podbean.com\/ew\/pb-acdbc-1451b35\">this episode is a must-listen<\/a>. You will gain valuable insights and knowledge from CX experts who have years of experience in the field.<\/p>\r\n<h3>Timestamps<\/h3>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:05:14] &#8220;External customer-centric expert focuses on empowerment&#8221;<\/p>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:08:37] &#8220;The Power of Earning Authority for CX Professionals&#8221;<\/p>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:13:30] Why Job Titles and Salaries Don&#8217;t Matter<\/p>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:16:49] &#8220;The Importance of Listening to Four Voices&#8221;<\/p>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:19:51] The Lack of Leadership Hindering Business Change.<\/p>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:25:28] Board member praises simple customer journey visualization<\/p>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:29:16] Operationalizing Theory: Basics Forgotten in Practice.<\/p>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:31:21] &#8220;Siloed working stifles progress in businesses&#8221;<\/p>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:34:30] &#8220;Eliminate Non-Value Added Work for Efficiency&#8221;<\/p>\r\n<p class=\"text-sm text-zinc-700 leading-6\">[00:36:31] &#8220;Identifying Non-Value Added Activity: A Strategy&#8221;<\/p>\r\n\r\n\r\n\r\n<p><a style=\"font-weight: bold;\" href=\"https:\/\/www.podbean.com\/ew\/pb-acdbc-1451b35\">Listen to this episode<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>*****<\/p>\r\n<p><em>Nienke Bloem is often called the Customer Experience speaker in the blue dress.\u00a0<\/em><\/p>\r\n<p><em>She\u2019s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.<\/em><\/p>\r\n<p><em>Her two-day <a href=\"https:\/\/www.nienkebloem.nl\/en\/cx-educatie\/open-cx-masterclass\/\">Customer Experience Masterclass<\/a> is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a <a href=\"https:\/\/www.nienkebloem.nl\/en\/cx-educatie\/cx-leadership-masterminds\/\">CX Leadership Masterminds<\/a> program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.\u00a0<\/em><\/p>\r\n<p><em>With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.\u00a0<\/em><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>In this episode of the CX Leadership Talks Podcast, Nienke Bloem interviews\u00a0Ian Golding, one of the worlds famous CX Specialists and fellow CCXP. Together they discuss a wide range of topics like customer experience management and how to spice it up. Exploring customer experience and the topic of your leadership authority. If you are interested [&hellip;]<\/p>\n","protected":false},"author":4978,"featured_media":9247,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[136],"tags":[165,13,14,41,201,50,131,140,182,170,200,228,145,137],"class_list":["post-8635","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast","tag-blue-dress","tag-customer-experience","tag-cx","tag-cx-education","tag-cx-educator","tag-cx-inspiratie","tag-cx-leaders","tag-cx-leadership","tag-cx-leadership-talks","tag-cx-podcast","tag-cx-speaker","tag-global-cx-speaker","tag-ian-golding","tag-podcast"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Role of CX Leadership in Today&#039;s World - 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