{"id":8661,"date":"2023-06-12T09:29:00","date_gmt":"2023-06-12T07:29:00","guid":{"rendered":"https:\/\/www.nienkebloem.nl\/?p=8661"},"modified":"2024-06-07T14:56:54","modified_gmt":"2024-06-07T12:56:54","slug":"strategy-5-where-to-start","status":"publish","type":"post","link":"https:\/\/www.nienkebloem.nl\/strategy-5-where-to-start\/","title":{"rendered":"Strategy 5: Where to start?"},"content":{"rendered":"\r\n<p>When it comes to customer experience, should you start by interviewing customers and sending out surveys? Or should you start by mapping customer journeys and then interview customers? Or ..?<\/p>\r\n\r\n\r\n\r\n<p>In this video you\u2019ll explore that many roads lead to Rome. But which road to take? Where to start? That\u2019s what strategy 5 is about. Check it out!<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\r\n<div class=\"wp-block-embed__wrapper\">https:\/\/youtu.be\/zCcl39s-GN8<\/div>\r\n<\/figure>\r\n\r\n\r\n\r\n<p><em>I read aloud a chapter every week. Enjoy listening to my book. I do hope that I\u2019ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.\u00a0<\/em><\/p>\r\n\r\n\r\n\r\n<p><em>Subscribe to my <\/em><a href=\"https:\/\/www.youtube.com\/c\/NienkeBloem\/featured\"><em>YouTube channel<\/em><\/a><em> and you\u2019ll be notified if another chapter appears!\u00a0<\/em><\/p>\r\n\r\n\r\n\r\n<p><em>Would you rather read my book? You can find it online on <\/em><a href=\"https:\/\/www.amazon.com\/CX-pilgrimage-strategies-spice-leadership-ebook\/dp\/B0BHKKHY7F\/ref=sr_1_1?crid=2UF9XC7UH4DLH&amp;keywords=cx+is+a+pilgrimage&amp;qid=1691141996&amp;sprefix=cx+is+a+pilgrimage%2Caps%2C150&amp;sr=8-1\"><em>Amazon<\/em><\/a><em> or \u2013 in the Netherlands and Belgium \u2013 in any bookstore online.<\/em><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>*****<\/p>\r\n<p><em>Nienke Bloem is often called the Customer Experience speaker in the blue dress.\u00a0<\/em><\/p>\r\n<p><em>She\u2019s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.<\/em><\/p>\r\n<p><em>Her two-day <a href=\"https:\/\/www.nienkebloem.nl\/en\/cx-educatie\/open-cx-masterclass\/\">Customer Experience Masterclass<\/a> is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a <a href=\"https:\/\/www.nienkebloem.nl\/en\/cx-educatie\/cx-leadership-masterminds\/\">CX Leadership Masterminds<\/a> program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.\u00a0<\/em><\/p>\r\n<p><em>With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.\u00a0<\/em><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>When it comes to customer experience, should you start by interviewing customers and sending out surveys? Or should you start by mapping customer journeys and then interview customers? Or ..? In this video you\u2019ll explore that many roads lead to Rome. But which road to take? Where to start? That\u2019s what strategy 5 is about. [&hellip;]<\/p>\n","protected":false},"author":4978,"featured_media":8641,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[146],"tags":[165,13,14,73,40,41,201,50,62,147,200],"class_list":["post-8661","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vlog","tag-blue-dress","tag-customer-experience","tag-cx","tag-cx-boeken","tag-cx-books","tag-cx-education","tag-cx-educator","tag-cx-inspiratie","tag-cx-inspiration","tag-cx-is-a-pilgrimage","tag-cx-speaker"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Strategy 5: Where to start? - Nienke Bloem<\/title>\n<meta name=\"description\" content=\"When it comes to customer experience, should you start by interviewing customers and sending out surveys? 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