{"id":8924,"date":"2023-10-30T08:57:42","date_gmt":"2023-10-30T06:57:42","guid":{"rendered":"https:\/\/www.nienkebloem.nl\/?p=8924"},"modified":"2024-06-07T15:30:35","modified_gmt":"2024-06-07T13:30:35","slug":"strategy-25-speak-the-language","status":"publish","type":"post","link":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/","title":{"rendered":"Strategy 25: Speak the language"},"content":{"rendered":"<p>Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won\u2019t understand. Do we give the same meaning to a word?<\/p>\n<p>In this video I\u2019ll tell you why it\u2019s important to speak the same language. Find it out now!<\/p>\n<div class='avia-iframe-wrap'><iframe loading=\"lazy\" title=\"Strategy 25: Speak the language\" width=\"1500\" height=\"844\" src=\"https:\/\/www.youtube.com\/embed\/ftKoTuF1q6M?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/www.nienkebloem.nl\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p class=\"p1\"><em>I read aloud a chapter every week. Enjoy listening to my book. I do hope that I\u2019ll inspire you to spice up your journey as a business leader, a CX leader, or maybe even as a leader in your personal life.<span class=\"Apple-converted-space\">\u00a0<\/span><\/em><\/p>\n<p class=\"p1\"><em>Subscribe to my <a href=\"https:\/\/www.youtube.com\/c\/NienkeBloem\/featured\"><span class=\"s1\">YouTube channel<\/span><\/a> and you\u2019ll be notified if another chapter appears!<span class=\"Apple-converted-space\">\u00a0<\/span><\/em><\/p>\n<p class=\"p1\"><em>Would you rather read my book? You can find it online on <a href=\"https:\/\/www.amazon.com\/CX-pilgrimage-strategies-spice-leadership-ebook\/dp\/B0BHKKHY7F\/ref=sr_1_1?crid=2UF9XC7UH4DLH&amp;keywords=cx+is+a+pilgrimage&amp;qid=1691141996&amp;sprefix=cx+is+a+pilgrimage%2Caps%2C150&amp;sr=8-1\"><span class=\"s1\">Amazon<\/span><\/a> or \u2013 in the Netherlands and Belgium \u2013 in any bookstore online.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>*****<\/p>\n<p><em>Nienke Bloem is often called the Customer Experience speaker in the blue dress.\u00a0<\/em><\/p>\n<p><em>She\u2019s a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.<\/em><\/p>\n<p><em>Her two-day <a href=\"https:\/\/www.nienkebloem.nl\/en\/cx-educatie\/open-cx-masterclass\/\">Customer Experience Masterclass<\/a> is known as the best program to prepare for your CCXP and she is the go-to person voor CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a <a href=\"https:\/\/www.nienkebloem.nl\/en\/cx-educatie\/cx-leadership-masterminds\/\">CX Leadership Masterminds<\/a> program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.\u00a0<\/em><\/p>\n<p><em>With her over 20 years corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won\u2019t understand. Do we give the same meaning to a word? In this video I\u2019ll tell you why it\u2019s important to speak the same language. Find it [&hellip;]<\/p>\n","protected":false},"author":4978,"featured_media":8641,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[146],"tags":[165,158,73,150,40,41,201,50,62,147,140,200,164,228,236,237],"class_list":["post-8924","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vlog","tag-blue-dress","tag-cx-boek","tag-cx-boeken","tag-cx-book","tag-cx-books","tag-cx-education","tag-cx-educator","tag-cx-inspiratie","tag-cx-inspiration","tag-cx-is-a-pilgrimage","tag-cx-leadership","tag-cx-speaker","tag-cx-vlog","tag-global-cx-speaker","tag-speaker-blue-dress","tag-spice-up-your-cx-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Strategy 25: Speak the language - Nienke Bloem<\/title>\n<meta name=\"description\" content=\"Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won\u2019t understand. Do we give the same meaning to a word?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Strategy 25: Speak the language - Nienke Bloem\" \/>\n<meta property=\"og:description\" content=\"Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won\u2019t understand. Do we give the same meaning to a word?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/\" \/>\n<meta property=\"og:site_name\" content=\"Nienke Bloem\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-30T06:57:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-07T13:30:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.nienkebloem.nl\/wp-content\/uploads\/sites\/142\/2023\/08\/Nienke-reads-CX-is-a-pilgrimage.png\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nienke Bloem\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nienke Bloem\" \/>\n\t<meta name=\"twitter:label2\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/\",\"url\":\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/\",\"name\":\"Strategy 25: Speak the language - Nienke Bloem\",\"isPartOf\":{\"@id\":\"https:\/\/www.nienkebloem.nl\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.nienkebloem.nl\/wp-content\/uploads\/sites\/142\/2023\/08\/Nienke-reads-CX-is-a-pilgrimage.png\",\"datePublished\":\"2023-10-30T06:57:42+00:00\",\"dateModified\":\"2024-06-07T13:30:35+00:00\",\"author\":{\"@id\":\"https:\/\/www.nienkebloem.nl\/#\/schema\/person\/e146434a9cfb0aa44adfd4080382bc06\"},\"description\":\"Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won\u2019t understand. Do we give the same meaning to a word?\",\"breadcrumb\":{\"@id\":\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#primaryimage\",\"url\":\"https:\/\/www.nienkebloem.nl\/wp-content\/uploads\/sites\/142\/2023\/08\/Nienke-reads-CX-is-a-pilgrimage.png\",\"contentUrl\":\"https:\/\/www.nienkebloem.nl\/wp-content\/uploads\/sites\/142\/2023\/08\/Nienke-reads-CX-is-a-pilgrimage.png\",\"width\":400,\"height\":400,\"caption\":\"Nienke reads CX is a pilgrimage\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.nienkebloem.nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Strategy 25: Speak the language\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.nienkebloem.nl\/#website\",\"url\":\"https:\/\/www.nienkebloem.nl\/\",\"name\":\"Nienke Bloem\",\"description\":\"Making Customer Experience Work!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.nienkebloem.nl\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.nienkebloem.nl\/#\/schema\/person\/e146434a9cfb0aa44adfd4080382bc06\",\"name\":\"Nienke Bloem\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\/\/www.nienkebloem.nl\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7f0a3fe8d9f8dff665f6c4836837f597?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7f0a3fe8d9f8dff665f6c4836837f597?s=96&d=mm&r=g\",\"caption\":\"Nienke Bloem\"},\"url\":\"https:\/\/www.nienkebloem.nl\/author\/nienkebloem\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Strategy 25: Speak the language - Nienke Bloem","description":"Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won\u2019t understand. Do we give the same meaning to a word?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/","og_locale":"nl_NL","og_type":"article","og_title":"Strategy 25: Speak the language - Nienke Bloem","og_description":"Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won\u2019t understand. Do we give the same meaning to a word?","og_url":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/","og_site_name":"Nienke Bloem","article_published_time":"2023-10-30T06:57:42+00:00","article_modified_time":"2024-06-07T13:30:35+00:00","og_image":[{"width":400,"height":400,"url":"https:\/\/www.nienkebloem.nl\/wp-content\/uploads\/sites\/142\/2023\/08\/Nienke-reads-CX-is-a-pilgrimage.png","type":"image\/png"}],"author":"Nienke Bloem","twitter_card":"summary_large_image","twitter_misc":{"Geschreven door":"Nienke Bloem","Geschatte leestijd":"2 minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/","url":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/","name":"Strategy 25: Speak the language - Nienke Bloem","isPartOf":{"@id":"https:\/\/www.nienkebloem.nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#primaryimage"},"image":{"@id":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#primaryimage"},"thumbnailUrl":"https:\/\/www.nienkebloem.nl\/wp-content\/uploads\/sites\/142\/2023\/08\/Nienke-reads-CX-is-a-pilgrimage.png","datePublished":"2023-10-30T06:57:42+00:00","dateModified":"2024-06-07T13:30:35+00:00","author":{"@id":"https:\/\/www.nienkebloem.nl\/#\/schema\/person\/e146434a9cfb0aa44adfd4080382bc06"},"description":"Strategy 25: Speak the language. We all speak our own language. And even if we speak the same language, we might misunderstand because we use terminology the other won\u2019t understand. Do we give the same meaning to a word?","breadcrumb":{"@id":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#primaryimage","url":"https:\/\/www.nienkebloem.nl\/wp-content\/uploads\/sites\/142\/2023\/08\/Nienke-reads-CX-is-a-pilgrimage.png","contentUrl":"https:\/\/www.nienkebloem.nl\/wp-content\/uploads\/sites\/142\/2023\/08\/Nienke-reads-CX-is-a-pilgrimage.png","width":400,"height":400,"caption":"Nienke reads CX is a pilgrimage"},{"@type":"BreadcrumbList","@id":"https:\/\/www.nienkebloem.nl\/strategy-25-speak-the-language\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.nienkebloem.nl\/"},{"@type":"ListItem","position":2,"name":"Strategy 25: Speak the language"}]},{"@type":"WebSite","@id":"https:\/\/www.nienkebloem.nl\/#website","url":"https:\/\/www.nienkebloem.nl\/","name":"Nienke Bloem","description":"Making Customer Experience Work!","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.nienkebloem.nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Person","@id":"https:\/\/www.nienkebloem.nl\/#\/schema\/person\/e146434a9cfb0aa44adfd4080382bc06","name":"Nienke Bloem","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.nienkebloem.nl\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7f0a3fe8d9f8dff665f6c4836837f597?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7f0a3fe8d9f8dff665f6c4836837f597?s=96&d=mm&r=g","caption":"Nienke Bloem"},"url":"https:\/\/www.nienkebloem.nl\/author\/nienkebloem\/"}]}},"_links":{"self":[{"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/posts\/8924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/users\/4978"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/comments?post=8924"}],"version-history":[{"count":3,"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/posts\/8924\/revisions"}],"predecessor-version":[{"id":9783,"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/posts\/8924\/revisions\/9783"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/media\/8641"}],"wp:attachment":[{"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/media?parent=8924"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/categories?post=8924"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nienkebloem.nl\/wp-json\/wp\/v2\/tags?post=8924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}