Your employees make the difference to your customers every day. In call centers, shops, delivery, as a manager and of course in online channels. It is not always easy for them when it comes to processes, systems and procedures. Yet, they can do more than they think. And that’s exactly where Nienke Bloem gets in the picture.
She empowers your employees, takes care of troublesome subjects, and humorously addresses problems. With recognizable examples and best & worst practices, she encourages the members of the audience to think and eventually to take action. She makes 5 suggestions, from which your employees choose one to put into practice tomorrow.
Fewer complaints, less texting during customer contact, but proactive customer focus and more fun at the department after Nienke’s performance. That’s her promise!
By the end of her talk, you will
- understand the principles of customer experience based on the Transformational Customer Experience model
- have laughed about mistakes other companies have made and have the knowledge how to prevent them from happening to your company
- take one of the suggestions of Nienke tomorrow to make yourself and your customers more happy
“Nice, real life story. Energetic! It’s about doing, doing, doing! ”
“I got the energy to help customers in another and better way.”
“I have found my internal red button that I will hit immediately once I start complaining about internal processes.”
– Quotes from her audience
Why choose Nienke Bloem as a speaker?
She is an experienced speaker on Customer Experience on both Dutch as international stages. Her presentations are well prepared and tailored to the theme of the event, which makes the presentation always relevant and to the point. No boring management talk, but proven CX methods that appeal to the imagination and inspire the audience to put them into practice. This results in high ratings from her audience and her customers.
Nienke has extensive experience as a leader in Customer Experience. With her years of organization and management experience, she knows the dynamics of large organizations and speaks their language.